Montreal [Hybride] - Application Support Specialist

WHO WE ARE:

Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco. Our team of 700 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance and Corporate for their projects in financial engineering, quantitative research, regulatory implementation, SI transformation, and technology innovation.

We are currently looking for an Application Support Specialist to work with one of our clients, a multinational Corporate & Institutional Bank.

MISSION AND OBJECTIVES:

This is a central and dynamic position as you will provide technical and functional support for the applications that are used by our traders based in New York. In this role, you will gain in-depth exposure to both the business and technology aspects of the equity derivatives business.

The position involves working closely with traders, sales, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment.

DAY-TO-DAY RESPONSIBILITIES:

Functional and Technical Support

• You will provide functional support to the Front, Middle, and Back Office on multiple Fixed Income assets (Rates, Cash loans, Exotics…) and functions (Booking, Pricing, Regulatory Reporting, Reconciliation…)

• You will handle software releases, configuration and support of all production system components and infrastructure.

• You will support, develop and maintain software applications, build systems, own related processes and deliver frequent releases

• Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.

Crisis Management and Incident Management

• You will communicate with users regarding application outages and upcoming events like the release, project, etc.
• You will ensure timely communication with end-user and senior management
• You will manage the Client Relationship with the end user community.

Documentation

• You will provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of the support run book.

• Improve existing support processes by enhancing automation, monitoring and documentation

Collaboration

• You will partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.
• You will partner with development teams (NY/Paris) on release management.
• You will liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
• You will partner with development teams (NY/Paris) on analysis and development as a part of the DevOps model
• We encourage you to bring ideas to innovate stacks.
• You will bring a passion to stay on top of DevOps trends, experimenting with and learning new CD technologies.

PROFILE:

Competencies

• Team-oriented, client-focused and open to different ideas/viewpoints.
• Quickly learns new systems/products.
• 2-3 years of experience in a developer/support role
• Clear and efficient communication with various audiences at appropriate levels

Technical skills:

• Knowledge of Object-Oriented Programming language (Java/Python/C#)
• Good programming background in a scripting language (Bash, Python, etc.)
• Knowledge of Client/Server application
• Working knowledge of SQL

Education:

• BS degree in Computer Science or equivalent

Bonus skills:

• Knowledge of derivative product lifecycle workflow
• Experience using standard DevOps tools (Jenkins, Jira, Git, TeamCity)
• Middleware experience (Tibco, RMDS, Ultra Messaging)
• Experience in financial products (Fixed Income) / financial industry business processes/trading system
• Bilingualism (French/English)