Production Support Specialist Jobs

Position Description

We offer the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company – in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients – and for members; that’s why an astounding 90 percent of them are CGI shareholders.

We're expanding in Atlantic Canada and we need your skills, enthusiasm, and dedication as part of our team.

Your future duties and responsibilities

• Application Health check - Provide periodic application health reports to Leadership team
• Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities
• Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues
• Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
• Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)
• Dive into issues, figure it out, and work within their teams to permanently resolve.
• P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles
• L1/L2 incident management
• Make technical decisions, resolve events/incidents and Escalate issues in a timely manner
• P1 Incidents - Triage, Escalate to Level 2 for resolution
• Find automation opportunities and work to completion

The working hours for this role will be between 4:00 pm and 12:30 am Atlantic Time

Required Qualifications To Be Successful In This Role

• Familiar with Unix Shell Scripting
• 3 years of experience in an AMS environment
• 5 years of experience in Python or Java based programming environment
• Hands on experience with Monitoring tools such as Dynatrace, Grafana, Logscale, and/or Splunk
• Basic knowledge of Servers(Tomcat/Apache /WAS/ESI) , distributed application , SOAP/REST/API working, Web UI etc,.
• 3 years of experience with SQL, PL/SQL

Nice to have qualifications to be successful in this role:

• Financial services background preferred
• Strong verbal and written communication skills

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.