Production Support Analyst Jobs

Production support analyst

12 months contract (Daily rate)

Hybrid role.

Responsible for acting as the primary interface between technology infrastructure and a specific business functional area (e.g., fixed-income, investment management). Incumbents identify business unit requirements, create project and process specifications, coordinate with project teams and ensure that projects are on schedule and within budget. May have a dual reporting relationship to technology and to business functional unit management. Responsible for the design, development and support of systems within the Risk Management area. Incumbents work with technologies that support Credit Risk Management, Market Risk Monitoring and Reporting, and Operational Risk.

The Client Analyst ( "Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT. Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed " basis.

MAIN RESPONSIBILITIES

Manage daily operations requests for assistance and oversee the help desk activity

Ensure issues are identified, tracked, reported on and resolved in a timely manner

Manage operations expectations effectively and participate to any task force required by operations if needed

Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts

Prepare Test strategy, Test scenarios and test cases for the defects identified

Liaison and discussion with central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions

Work with external infrastructure, monitoring and DBA team to fix the incidents.

Ensure a smooth follow up of all technical processes (Online, STP and batches...)

Understand the database concepts and provide extractions to users whenever required

Participate to the night support of the application and undertake the appropriate actions – both functional and technical

Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards

Ensures presence, monitoring and checks during application rollouts and DR exercises.

Ensure excellent Communication, reporting and escalation as and when needed.

IT Governance

Responsible and accountable to strictly and consistently adhere to BP2S NAR IT Governance policies and procedures – Incident management, Vendor management and change management

QUALIFICATIONS

Bachelor's degree required; advanced degree considered a plus.

Minimum 6 years financial industry experience with an emphasis on Custody activity

Prior business analysis experience in an application support environment

Experience with PL/SQL developer

Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.

Experience in Custodian Industry is a must.

Prior experience working on Bancs application is a strong plus.

Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures

Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).

Good written and spoken English is a must.

Strong Corporate Actions/Tax knowledge in US Market is a major plus

Overall General IT knowledge is a must