Application Support Analyst Jobs

Hello

I'm an IT recruiter at Expedite Technology Solutions Our records show that you are an experienced IT professional with experience in below skills. This experience is relevant to one of my current openings.

Job Title: Application Support Analyst

Location: Longueuil QC, Canada

Responsibilities:

• Plan and execute system upgrades with our cross functional teams
• Support our international partners in configuration of the systems
• Work on implementing and improving technology-related operational processes
• Bridge information between our customers, our engineering teams and between departments
• Respond to our operators' questions related to our system and problems with the system
• Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
• Install, configure, monitor, update and perform log analysis on various components of our stack
• Prepare and train our operators in operating our system
• Able to lead large projects from idea to positive execution

Experience:

• Experience with cloud infrastructure (AWS, GCP, etc)
• Ability to write thorough, scalable and clear documentation
• Strong customer service orientation
• Must be fluent in spoken and written English and French
• Experience or exposure to distributed systems
• Ability to thrive in a startup environment
• Preferred Bachelor's in Computer Science 3+ years of experience in technology and customer service
• Experience working with databases, relational or SQL
• Experience with ticketing systems (Jira is preferred)
• Experience with Linux/UNIX