Technical Support Analyst Co-Op/Intern

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

Technical Support Analyst Co-Op/Intern

Job location: our office in Ottawa, Canada or Remote, Canada

Term Length: 8-12 Months starting September 2023

About The Team

The Customer Support team is comprised of more than 50 experienced support professionals with an array of technical experience from various backgrounds. We have regional offices in NA, EMEA, and APAC to provide our customers global coverage as we handle more than 12,000 support cases annually.

What you will do

• Auditing and recommending changes for Service Request handling procedures
• You will learn about could computing and very large data sets as you handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks
• Follow-up on Change Requests to insure correct implementation as well as gather evidence
• Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries
• May perform additional projects upon request
• Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
• You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments

What we are looking for

• Strong Research and troubleshooting skills are required
• Enrolled in a post-secondary diploma or degree in a related discipline
• Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
• The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact
• Working knowledge of Microsoft Office applications (word, excel, power point, outlook)

Things that would definitely help

• Experience in a customer-facing technical support position considered a valuable asset
• Supply Chain knowledge is considered an asset
• Understanding of large in-memory databases
• Working knowledge of relational database and query writing consider a valuable asset

What we have to offer

• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.