Application Support Analyst Jobs

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Position: Application Production Support Analyst

Location: Montréal QC H3A 2A6

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

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Mission and Objectives

• The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
• Assist the user community to resolve technical issues.
• Coverage during weekend and off-hours are on an "as needed" basis.
• Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed.
• The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.

Main Responsibilities

• Participate to the night support of the application and undertake the appropriate actions – both functional and technical
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Work with external infrastructure, monitoring and DBA team to fix the incidents.
• Understand the database concepts and provide extractions to users whenever required
• Manage daily operations requests for assistance and oversee the help desk activity
• Prepare Test strategy, Test scenarios and test cases for the defects identified
• Ensure excellent Communication, reporting and escalation as and when needed.
• Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
• Manage operations expectations effectively and participate to any task force required by operations if needed
• Liaison and discussion with central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
• Ensures presence, monitoring and checks during application rollouts and DR exercises.
• Ensure a smooth follow up of all technical processes (Online, STP and batches…)
• Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts

Qualifications

• Prior business analysis experience in an application support environment
• Bachelor’s degree required; advanced degree considered a plus.
• Prior experience working on Bancs application is a strong plus.
• Good written and spoken English is a must.
• Strong Corporate Actions/Tax knowledge in US Market is a major plus
• Minimum 6 years financial industry experience with an emphasis on Custody activity
• Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
• Overall General IT knowledge is a must.
• Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
• Experience in Custodian Industry is a must.
• Experience with PL/SQL developer
• Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures