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It On-Site Support Technician
Company | WSP in Canada |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Professional Services |
Expires | 2023-08-14 |
Posted at | 10 months ago |
- A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
- We value and are committed to upholding a culture of Inclusion and Belonging
- Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
- Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
- Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
- A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
- If necessary, transfer requests and incidents to a more specialized level of support.
- Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
- Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems.
- Participate in the development of long-term strategies and planning for the future needs of IT services.
- Participate in computer performance testing, report and documentation.
- Maintain the inventory of IT assets in the CMDB rigorously.
- Other assigned tasks.
- Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
- Participate in office deployment, relocation and renovation projects.
- Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
- Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
- If necessary, help resolve IT incidents remotely.
- Contribute to the documentation of IT incident resolution processes.
- Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
- Guide and train the users on best practices whenever possible and needed.
- Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
- Maintain and improve the IT work desk, stockroom, etc.
- Develop collaborative relationships with end users to personalize and improve the service.
- Excellent communication skills (spoken and written).
- Know how to manage priorities and customer expectations.
- A very strong desire to serve and help users.
- A marked interest and a great curiosity towards information technologies.
- A minimum of 2 to 5 years of experience as a level 2 support technician.
- A+, Network Plus or Help Desk Institute certification.
- Knowledge of ServiceNow.
- Knowledge of ITIL processes.
- Proficiency in Microsoft Office 365 and common office tools/software.
- Degree or certificate in computer science or other computer-related discipline.
- We are future focused and challenge the status quo
- We are locally dedicated with international scale
- We value our people and our reputation
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable
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