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Level 1 Helpdesk Support Jobs

Company

NLB Services
Address Canada
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-04
Posted at 10 months ago
Job Description

Take on initial telephone or email inquiries from clients

Logging call / email activity

Manage help desk software or ticket system

Troubleshooting and managing simple EDI related issues

Must possess good communication skills either via phone or email

Self-motivated, ability to swap between different tasks/issues quickly and efficiently.

Stay up to date with updates, changes within the company

Research questions on available resources (FAQ manual etc.)

Delegate difficult problems to the second level support


Top Skills

Experience working with EDI

o For Transportation: 204/990, 210, 214

o For Orders to Cash: 850/875, 810/880, 855, 856, 820, 870, 864

- Experience working with SAP

o Preferably SAP TM for Transportation

o Preferably SAP OTC for Orders to Cash

- Experience with AS2 communications, preferably Cyclone

- Experience reading translation maps and finding data errors