Level-1 It Technician Jobs

About our Company

Récherches Neuro-Hippocampe is a leading provider of Alzheimer's clinical trials, collaborating with major pharmaceutical companies to advance research and develop innovative treatments.

At our three clinics located in Ottawa, Gatineau and Montreal, our team of doctors, nurses and research scientists work hard to conduct clinical trials and oversee the smooth operation of the clinics. We also have a software development team that creates robust data management and analysis infrastructure to support our research. Additionally, our in-house Research and Development (R&D) division focuses on cutting-edge hardware, software, and biochemistry development, driving advancements in dementia-related treatments and tools. At Récherches Neuro-Hippocampe, we are committed to making a lasting impact on Alzheimer's research and improving the lives of those affected by this devastating disease.

As a Level-1 IT Technician in our clinics, you will be responsible for delivering reliable and efficient IT support to our users, enabling them to deliver exceptional patient care. You will play a critical role in troubleshooting hardware and software issues, resolving user problems, and maintaining the smooth operation of our IT infrastructure.

Responsibilities:

• Assist with the implementation of security protocols and best practices to ensure data privacy and protection within the clinic.
• Diagnose and resolve hardware and software problems on desktops, laptops, printers, scanners, and other peripherals, ensuring minimal disruption to daily operations.
• Provide timely and courteous technical support to users within the medical clinic, responding to inquiries in-person, via phone, or through ticketing systems.
• Install, configure, and upgrade operating systems, medical software applications, and other relevant software used in the clinic.
• Stay up to date with emerging technologies and industry trends to recommend improvements and enhancements to the IT infrastructure.
• Assist in the setup and maintenance of network equipment, including routers, switches, and wireless access points.
• Collaborate with external vendors and support teams to ensure the timely resolution of complex technical issues that require advanced expertise.
• Maintain accurate documentation of IT assets, equipment inventory, software licenses, and support procedures.
• Troubleshoot network connectivity issues and resolve or escalate as necessary.
• Educate and train users on basic IT procedures, such as password management and data backup.

Qualifications:

• Basic understanding of networking principles, protocols, and equipment.
• Strong knowledge of Windows and Mac operating systems, hardware troubleshooting, and software installations.
• High school diploma or equivalent; relevant certifications or technical training in IT support is a plus.
• Proven experience in providing technical support to users in a professional environment, preferably in a medical or healthcare setting.
• Familiarity with medical software applications, such as Electronic Medical Records (EMR) systems, is highly desirable.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Strong problem-solving and analytical skills, with the ability to adapt to changing priorities and resolve issues efficiently.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Join our dedicated team and contribute to the smooth functioning of our clinics by providing essential IT support. Apply today with your resume and cover letter, outlining your relevant experience and qualifications. We look forward to reviewing your application!