Information Technology Support Technician Level 2

Founded in 1987, Polykar has become an award-winning leader in the manufacturing of sustainable packaging solutions. Our specialty lies in producing polyethylene film for converters, garbage bags, certified compostable bags, food, and industrial packaging. Our commitment to quality is matched only by our dedication to trustworthiness and sustainability. These values not only guide us internally but shine through our exemplary service to customers. A display of collaboration, excellence, and pride has also earned us recognition as one of Canada's Best Managed Companies for three straight years since 2021. With a dual-plant model, our goal is to create innovative products that generate less waste and benefit everyone – one flexible package at a time. It's how we work!

Summary:

Performs system and network installation, maintenance, testing, and repair tasks with limited supervision. Applies intermediate-level technical expertise to implement and support IT projects. Offers technical assistance and resolves moderately complex issues. Supports users/departments in implementing requests or proposals and assessing information system requirements.

Duties and Responsibilities

• May also participate in larger-scale projects with organization-wide impact.
• Performs additional job-related tasks as assigned.
• Handles a range of technical support and maintenance responsibilities, including record keeping, project documentation, and user instructions. Coordinates and maintains records related to network users, security, and equipment inventory levels.
• Offers advanced support, maintenance, and testing for technological systems, troubleshooting moderately complex hardware, software, and network issues.
• Diagnose and maintain stability of hardware and software components for efficient system operation.
• Contributes to research and development efforts and assists in implementing new technologies. Plays an important role in moderately scoped technology projects and may integrate the work of other staff members.
• Participates in assessing and recommending hardware and software solutions and network updates.
• Installs, configures, and maintains computers, workstations, and related equipment.
• Stays up-to-date with technological advancements, regulations, standards, and systems relevant to the role.
• Provides assistance and troubleshooting for various software applications and hardware systems used by department users.
• Delivers individual and group training to staff, on new or updated technologies.

Minimum Job Requirements

• Bilingual
• Knowledge in Microsoft Hyper-V and Active Directory experience.
• Technical Diploma in Computer Science, Network Administrator preferred; at least 2 years of experience directly related to the duties and responsibilities specified, equivalencies will be considered.

Knowledge, Skills and abilities Required

• Ability to analyze and resolve computer problems.
• Strong sense of prioritizing matters.
• MS Office 365 troubleshooting.
• Excellent interpersonal and communication abilities.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Awareness of the latest technological advancements and trends in the specific field of expertise.
• Familiarity with a diverse range of computer systems software, applications, hardware, networking, and communications.
• Proficiency in conducting preventive maintenance on systems software, applications, hardware, networking, and communications.
• Inventory Skills.