Information Technology Support Engineer

Applicants with valid US work authorization is mandatory.

Locations :

Quebec City

Abbotsford, Canada

Responsibilities:

· Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers

· Perform desktop and COTS software installation/upgrades including staging & imaging

· Provide break-fix services

· Perform 1st or 2nd deskside support services troubleshooting & remediating hardware, software, and network-related issues for end-users

· Provide 1st or 2nd level help desk support to end-users

· Perform LAN and internetworking related activities

· Handle bench repairs & remedial maintenance

· Deal with 3rd party IT vendors as required

· Manage IT asset inventory as required

Knowledge, Skills, and/or Abilities Required:

· 1-2 years of hardware, software (Windows 7/10), and end-user support experience

· Demonstrate junior-to-intermediate internetworking and troubleshooting skills

· Possess minimum of a Diploma from a recognized IT program

· A+ certification required and other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMs (Dell, Toshiba, Lenovo, HP, etc.) preferred

· Must be a self-starter who can manage multiple tasks concurrently

· Excellent customer service skills

· Strong verbal and written communication skills

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Available to work flexible work schedules