Information Technology System Administrator

Senior Systems Administrator

Start Date: as soon as possible

Type of employment: Permanent

Location: Montreal, QC (hybrid model for working in the office)

Number of Positions: 1

Language skills: Excellent English language skills

Perks: Work for a multinational, award winning, socially responsible company with an operational presence in many countries, having been in business for over 75 years. It is a culturally diverse environment, employing thousands of people around the world, with beautiful downtown Montreal offices, bonuses, flexible benefits, a pension plan, and access to world-class learning.

As a Senior System Administrator, you will solve compelling technical challenges by analyzing, troubleshooting, and architecting vital services, platforms, and infrastructures, always with reliability, scalability, resilience, security, and performance in mind. Therefore, you will understand the end-to-end configuration, technical dependencies, and general behavioral characteristics of the production services you will be supporting. On the other hand, you will be responsible for helping to maintain uptime and 24x7 availability of mission-critical, customer-facing production cloud services distributed across multiple regions. You will help create more consistent and automated button push environments at all levels, proactively test and tune all aspects of the infrastructure, streamline CI/CD processes, monitor, and respond to system notifications and alerts, and continuously work to optimize and improve the performance, security, and reliability of our systems.

Principal Duties and Responsibilities:

• Contribute to creating a culture of Site Reliability Engineering across the organisation by sharing best practices, approaches, documentation, and code with other engineering teams.

• Implement automation and software to tasks or parts of the system that would benefit from it or that are performed manually.

• Troubleshoot complicated, cross-platform, managing operating systems in a cloud-based SaaS and On Premises environments, handle live production incidents, debugging/troubleshooting, and infrastructure issues, following and applying best practices.

• Conduct system analysis, configuration management, and development of enhancements for performance, availability & reliability of system software.

• Design, write, ship, and drive the creation of software and systems to increase observability, product reliability, and organizational efficiency.

• Work closely with software engineers and testers to ensure that the system correctly addresses non-functional requirements such as performance, security, and availability.

• Document system knowledge as it is acquired over time, create run books, and ensure that critical system information is readily available to those who need it.

• Maintain and oversee the deployment, orchestration, servers and overall backend infrastructure.

Education:

B.Tech./B.E. degree in Electronics & Telecomm or Computer Science.

Required Skills:

• Hands-on experience managing Windows 2012, 2016 and 2019 servers; Active Directory, Group Policy design and configuration.

• Significant experience in cloud computing infrastructure and Microsoft Azure platform.

• Capacity to provide advice, best practices and recommendations for the operation and deployment of Microsoft Azure

• Extensive experience in support / management of hypervisor-based products/infrastructure (VMware, Hyper-V)

• Previous experience as an administrator of Linux systems (e.g., CentOS, RedHat) and administration of command line systems such as Bash, VIM, SSH.

• Expertise in infrastructure performance monitoring and analysis using standard performance monitoring tools - (Nagios, Azure monitoring)

• Strong knowledge of Internet protocols and applications such as SMTP, DNS, HTTP, SSH, SNMP, etc.

• Hands-on experience in server farm configuration management (using tools such as Ansible, Terraform, etc.).

• Demonstrated knowledge of ITIL methodologies, ITIL v3 or v4 certification.