Information Technology Support Engineer

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

1)Provide network hands and feet assistance, to connect network cable and activate the Velocloud. Guidance will be provided during this process

2)Connect their laptop to the Ge1 interface of the first edge to be powered on.

3)Open a browser and connect to 192.168.2.1 and should get a web interface to the Edge.

4) Type in the activation key which will be provided on the day

5) Once this has been entered successfully, the Edge will contact the Orchestrator and pull its full configuration down.

6) Take a picture of the installed VeloCloud front and rear and forward to [email protected]

• Complete real-time reporting of all calls as documented in established policies and guidelines
• Provide first/second level contact and problem resolution for customer issues.
• Additional requirements may exist if the offer of employment is extended
• Answer client questions in a professional manner
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
• Break Fix, fault diagnosis and resolution
• Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Proven analytical, troubleshooting and problem-solving skills
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Provide timely communication on issue status and resolution.

IT Skills andExperience

• Windows 7 & 10, MS Office 2010/2013/2016/365
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Ability to communicate regarding technical issues with clients
• Must be able to pass annual criminal and motor vehicle background
• Ability to lift and or move various computer equipment up to 50 lbs.
• Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
• Ability to drive to client locations
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• Performs general preventative maintenance tasks on computers, laptops, printers

In-depth knowledge of:

• Microsoft Office applications
• Windows OS (e.g. XP, Vista, Windows 7, 10)
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Mobile device management including IOS and Android devices
• Knowledge about Data Centre
• Mac operating system, to support Apple pc users.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Active Directory
• Hands on experience in Networking

IT Qualifications

At least two of the following:

• Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
• CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience in a similar role

• Ready to travel 10-20 Miles as per the requirement
• 1-2 years of relevant experience.

Perk & Benefits

• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected].