Technology Support Specialist Jobs

JOB POSTING – Compleat Programmer

Title: Technology Support Specialist - Compleat Programmer

Liase with: Subscribing Travel Agency Technology & Operations Teams

Reporting Into: Operations Manager

Mission: Support the day-to-day operations of Core Travel Technologies’ clients

About Core Travel Technologies:

Core Travel Technologies offers solutions to leading corporate travel agencies to drive efficiencies and productivity in travel agency operations through a preferred partnership and reseller agreement with SAP Concur Travel Technologies. Utilizing cloud-based technologies and services Core Travel Technologies focus is on reducing costs, increasing revenue, and empowering innovation for corporate travel agencies.

About the Role:

Core Travel Technologies is expanding its team to support its growing business.Technology Support Specialists program low to medium complexity automation routines to support our Travel Agencies with SAP Concur Compleat mid-office routines.This role requires critical thinking, solutions driven approach and the ability to work with a dedicated and fun team.

Responsibilities:

• Assist Support Department team in routine development and trouble shooting which can include: debugging routines, pulling GDS logs, testing and reporting issues to software supplier.
• Provide internal and external customer support in a fast-paced,demanding environment.
• Document in detail the code and routines built.
• Create, test and deploy agency routines using the Compleat software routine builder (full training provided).
• Ensure projects/initiatives are completed within designated timeframes.
• Self-educate on new GDS and Compleat enhancements and share with colleagues.
• Must be willing to work with limited specifications from customers, but possess the abilityto extract information as needed.
• Stay abreast of new technological advances in order to improve efficiencies and create competitive advantage through technology solutions.
• Use support site (Issuetrak) to prioritize routines, assign to colleagues and finish tasks.
• Provide input to SAP Concur using their support site on bugs and enhancements for upcoming product releases.
• Use SAP Concur’s support site to request assistance with routines, GDS logs, runtime errors and miscellaneous requests.
• Identify and resolve service and/or technology issues with Service Bureau customers, Suppliers and Vendors.
• Follow-up on all support requests to ensure timeliness and completion.
• Provide after hour support on a rotation schedule to address emergency outages, queue/PNR problems and internal errors.
• Conduct training for the agencies when necessary for new users on the features of Compleat and new technology products.
• Ensure queues are operating at all times and age errors are handled immediately.
• Facilitate implementation process for new accounts and/or agencies.

Skills and Experience Required:

• Ability to manage multiple tasks in a fast paced, changing environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Proficient in one or more GDS required (Sabre, Amadeus, Apollo, Worldspan, Galileo).
• Must have experience building routines in Aqua, ResQCX (Cornerstone) or SAP Concur Compleat.Core will also offer on the job training and resources.
• Keen Interest & aptitude for travel related technologies.
• Strong customer service skills.
• Ability to prioritize tasks and work independently.
• Travel industry experience required (agency operations or agent background).

Location:

• Location is flexible across Canada and USA.

Compensation:

• RRSP contribution and health benefits
• Competitive salary
• Ability to work virtually from home