Information Technology Specialist Jobs

Under the supervision of the Assistant-Director – Information Technology section, theInformation Technology Specialist is responsible for:

• Maintaining and administering KRG’s IT assets (computers, printers, copiers, fax,phone system, etc).
• Assisting other sections or departments with technical duties as needed.
• Ensuring adequate response time for IT support.
• Maintaining hardware/software standards and inventories.
• Performing any related tasks as requested by the Assistant-Director.
• Managing users’ accounts (creation, deletion, modifications and passwordsmanagement).
• Providing first level technical support to KRG employees.
• Providing timely support to users who require technical assistance with computers andrelated devices.
• Ensuring efficient maintenance and respect of KRG’s IT standards throughout KRG’sIT infrastructure.
• Creating and maintaining support documentation up to date.

Qualifications

• Microsoft certification is considered as an asset.
• Good knowledge of Windows and Mac , of Windows server and of DHCP/DNSservices and TCP/IP.
• A minimum of one (1) year of customer oriented IT support experience.
• A customer-service oriented personality (friendly, outgoing, and patient).
• College level diploma in computer technology (or equivalent relevant work experiencewill be considered).
• Familiarity with Microsoft Active Directory, MS Exchange, LAN/WAN support andmanagement (LAN/VPN, etc. as well as with wireless technology.
• Written and oral working knowledge of at least two (2) of the followinglanguages: Inuktitut, English and French.
• The individual must be a good communicator, self-starter and reliable in attendance.