Regional Technology Lead Jobs

Serves as an advisor and partner between the business/group and T&O to define & document technology requirements for a business/group. Provides subject matter expertise for all IT systems related initiatives. Manages initiatives, supports and delivers on operational goals.

Role Mandate:

This role provides escalation support, advice, and guidance to business colleagues. Acts as contact for technology related service issues. Acts as a trusted advisor to stakeholders, providing a source of Technology operational process, policy, procedure, product and/or system expertise. Provides extensive technical knowledge in an effective, responsible and timely manner to aid in business productivity and works proactively to identify opportunities to increase technological resiliency on behalf of business partners.

Key Accountabilities:

• Meets business expectations on process turnaround for assigned tasks and follow ups and issue resolution to closure.
• Liaises and coordinates with team members to ensure alignment in issue prioritization, escalations and resolution initiatives.
• Assists in the development and communicates critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management to keep them informed of critical production problems.
• Responsible for triage across all components of the solution, support root-cause investigation and appropriate communication on incidents and implementation of corrective measures in a timely manner.
• Leads problem resolution and recovery meetings, interacting and collaborating with team members and other departments as appropriate, to ensure that the required activities will be performed as it relates to problem solving resolution and recovery.
• Leads project/backlog and team meetings, interacting, and collaborating with team members and other departments, when appropriate to define accountabilities, communicate the status of work items, and discuss barriers to the delivery of service improvement work.
• Leads and participates in team projects/backlogs, keeping up to date on new initiatives and processes.
• Identifies opportunities and makes continuous service improvement recommendations, from a support, performance, and technical enhancement perspective, driving decision-making with regards to improving the technology experience of our business partners.
• Executes work to deliver timely, accurate and efficient deliverables.

Core Knowledge:

• Able to manage multiple and potentially competing priorities simultaneously.
• Demonstrates advanced knowledge of ITIL framework; Problem Management, Change Management, Incident, Configuration, Release Management and Service Level Management.
• Experience in working effectively with different technology and business teams
• Able to adapt and quickly develop in-depth technical understanding of new/different applications and technology platforms.
• Able to work independently understanding the best interests of business and technology partners.
• Demonstrates influence skills in-depth.
• Possesses solid analytical skills for complex problem solving.
• Data-driven decision making in-depth.
• Experience and broad understanding of a wide range of branch technologies - applications, hardware, infrastructure and network would be deemed an asset
• Exhibits solid communication skills, both written and verbal and in-depth collaboration and team skills.
• Experience in Agile Methodology and related tools and technologies would be deemed an asset.
• Demonstrates solid organizational skills
• Possesses a university degree/college diploma and/or 2-5 years relevant experience in related field of study.
• Exceptional relationship management skills

Candidate Value Proposition (CVP):

This role allows the candidate to work in an established institution and with multiple groups within BMO, which will allow candidate to build effective skills and confidence. The individual is exposed to other lines of business, and as such there are tremendous opportunities for learning, growth, and development. Working with a collaborative team the candidate will always be challenged and is set up for success.

Group Culture:

This individual will be working in a collaborative, professional, and friendly environment. The team works remotely most of the time for now but collaborates via Teams continuously.

Nice-to-Have Skills:

• Excellent time management and organizational skills
• Previous financial institution experience (worked at BMO, used our systems)
• Attention to detail and process driven
• Previous experience working with business intelligence tools such as MS Excel or Power BI.
• Fast learner with the ability to multi-task
• Ability to problem-solve and take initiative

Ici, pour vous.

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.

Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr.

BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur.

Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.