Computer Operator – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
Alberta Blue Cross is seeking an individual to join our Computer Operations team for a 1-year term position with the possibility for extension. Under the guidance of Senior team members and the Team Manager, the Technical Analyst will join a team responsible for supporting critical IT systems and services including data centre facilities, enterprise printing, batch job scheduling/monitoring, as well as data backup services. This team is responsible for the 24x7 delivery of highly effective processes related to providing monitoring, management, automation, quality controls, reporting, and issue resolutions for critical enterprise systems. The team has an on-call rotation as well as a requirement for rotational daytime, evening, and weekend shifts.
Our ideal candidate is self-reliant, has great attention to detail, strong communication skills, and a proven capability to resolve complex issues as well as a passion for and interest in ongoing learning and development. A familiarity and comfort working night shifts is highly beneficial. This position reports to the Team Manager of Computer Operations in the IT Infrastructure and Operations Department.
WHAT YOU WILL DO:

• Participate in a large-scale high-speed print operation including maintenance and printing of a variety of products and materials. These include cheques, statements, invoices, and ID cards.
• In this position you will learn established processes that ensure precision and accuracy in the management the following critical systems.
• Management and monitoring, and issue remediation for a large-scale batch job scheduling system responsible for the automation of critical business processes.

WHAT YOU WILL HAVE:

• Excellent verbal and written communication skills.
• A diploma or degree in a related technical discipline from a recognized institute.
• A keen interest in technology with a passion for continuous learning and growth.
• Self-motivated with effective planning, organization, and time management skills.
• A positive attitude and a desire to build strong effective working relationships in a collaborative team environment.
• Ability to be versatile and highly adaptable to respond to changing business priorities.
• Detail oriented nature, with demonstrated problem-solving skills and the ability to gather requirements and find innovative and effective solutions.
• 1-5 years of experience in an enterprise IT environment.
• Strong troubleshooting, administration, and automation skills.
• A high level of accountability and a demonstrated ability to be both reliable and dependable.

This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.