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Level 2 Support Engineer Jobs

Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Laval, Quebec, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Pt Support Associate-2 Jobs
By Tory Burch At Edmonton, Alberta, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Dorval, Quebec, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Greater Montreal Metropolitan Area, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Level 2 It Support Specialist
By Confidential At Mississauga, Ontario, Canada
2 years of previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Level 2 It Support Specialist
By STACK IT Recruitment At Mississauga, Ontario, Canada
2 years previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Pt Support Associate-2 Jobs
By Tory Burch At Richmond, British Columbia, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
Senior Network Support Analyst - Level 2 Store Support
By Procom At Mississauga, Ontario, Canada
Basic understanding of traffic shaping and bandwidth management
Support Internet connectivity on behalf of retail stores remotely support the store by troubleshooting with the store employees who are non-technical
Work with ISPs to resolve internet connectivity issues with remote locations
Book and manage service calls with the ISP and communicate with the store
Manage security of the network by monitoring ports and devices. Removing and granting access to devices as required
Must have experience with Internet facing firewalls, Fortigate firewalls is a plus
Desktop Support Level 2 Jobs
By Farm Boy Inc. At Calgary, Alberta, Canada
Knowledge, Skills, And/or Abilities Required
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience
Have strong internetworking and troubleshooting skills
Information Technology Support Specialist - Level 2 [Mount Allison University ]
By CareerBeacon At Sackville, New Brunswick, Canada
Maintain Multiple Databases, including CSD incident and asset management system
Top-tier problem solving abilities with strong troubleshooting skills and keen attention to detail
The I.T. Support Specialist works independent of management with regards to work prioritization and resolutions, except in exceptional circumstances
Reporting takes place through the incident management system
Maintain relationships with service managers and sales representatives of preferred vendors
Strong analytical skills with high technical aptitude
Level 1 Technical Support Engineer
By bike.rent Manager At Canada
Must be native or have near-native English spoken and written skills
1+ years of experience in technical support
Excellent communication and problem-solving skills
Competitive salary and benefits package
Provide technical support to B2B customers via email and chat
Troubleshoot and resolve customer issues
Level 2 Desktop Support Jobs
By Pharmaceutical Client At Richmond Hill, Ontario, Canada
- Video conference, A/V and print/copy/scan support experience
- Previous helpdesk /technical support experience
- ServiceNow or similar ticketing system
Data Engineer - 2 (Contract)
By Tundra Technical Solutions At Toronto, Ontario, Canada
Experience/familiarity with Source Code Management Tools: Git, GitFlow, Bitbucket,
3+ years of proven experience as a Data Engineer, Machine Learning Engineer, or similar role
2+ years’ hands-on experience with distributed computing systems and data ops (Apache Spark, Airflow, GCP)
3+ years of working experience with SQL and relational databases technologies/concepts for both querying/manipulating datasets and managing /controlling databases
2+ years of experience programming in Python or equivalent languages (eg. Java)
2+ years of industry experience with test driven development methodology
It Support Specialist Level 2
By Milestone Technologies, Inc. At Toronto, Ontario, Canada
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification
Showcase your knowledge by training other employees on new applications, hardware, and more
2-3 years of IT industry experience
End-user support experience for Mac OS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
Voice over internet protocol (VOIP) administration experience
Help Desk Level 2/ Junior Network Engineer
By ClickJobs.io At Oakville, Ontario, Canada
2-4 years of experience working with network equipment and comfortable in working with network hardware and doing proper cable management
Well versed experience in workstation, server management and network administration
Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking
Experience provisioning workstations and providing remote support
Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives
Investigate, identify, troubleshoot Windows 7/10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions/corrective actions
Store Support Agent, Level 2
By Psycho Bunny At Montreal, Quebec, Canada
Have good stress management and ability to work in a very dynamic company
Provide software, hardware and operational support to employees and stores and manage incidents
Stay up-to-date on skills and best practices in the industry
Minimum of 2 years of relevant Customer service experience - asset in retail
Knowledge of Google Work space environment
Knowledge of office tools (Microsoft Office, Adobe)
Information Technology Support Technician Level 2
By Polykar Inc. At Montreal, Quebec, Canada
Knowledge, Skills and abilities Required
Knowledge in Microsoft Hyper-V and Active Directory experience.
Offers advanced support, maintenance, and testing for technological systems, troubleshooting moderately complex hardware, software, and network issues.
Excellent interpersonal and communication abilities.
Provides assistance and troubleshooting for various software applications and hardware systems used by department users.
Delivers individual and group training to staff, on new or updated technologies.
Desktop Support Analyst Level 2
By Randstad Canada At Montréal-Ouest, Quebec, Canada
Provide technical support both through the IT SHOP and remotely to respond to user requests and implement necessary fixes.
Extensive experience with MAC support, configuration processes, incident investigations, etc.
Excellent customer service skills required
Knowledge of Office 365 is preferred
Work in a large environment
Be part of a dynamic team.
Desktop Support Engineer (Level 2)
By NSC Global At Calgary, Alberta, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.
Desktop Support Engineer (Level 2)
By NSC Global At Toronto, Ontario, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.

Are you an experienced Level 2 Support Engineer looking for a new challenge? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice to our customers. If you have a passion for technology and a desire to help others, this is the perfect job for you!

Overview:

A Level 2 Support Engineer is responsible for providing technical support to customers and resolving complex technical issues. They are the first point of contact for customers and are expected to provide a high level of customer service. They must be able to troubleshoot and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate effectively with customers and other technical staff. Level 2 Support Engineers must have a strong understanding of computer systems, networks, and software applications.