Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Desktop Support Engineer L1
- Software support analyst level 2
- Desktop Support Technician Level 1
- Tier 2 Support Engineer
- Desktop Support Tier 2 – Contract Position
- Entry Level Desktop Support Executive
- Technical Support Level 2
- Level 2 It Helpdesk Support
- Level 2 Support Analyst
- Level 2 Support Engineer
Some similar recruitments
Pt Support Associate-2 Jobs
Recruited by Tory Burch 8 months ago
Address Edmonton, Alberta, Canada
Desktop Support Level 3 Jobs
Recruited by Farm Boy Inc. 9 months ago
Address Calgary, Alberta, Canada
Desktop Support Level 2 Jobs
Recruited by Farm Boy Inc. 9 months ago
Address Calgary, Alberta, Canada
Desktop Support Technician Jobs
Recruited by Motion Recruitment 10 months ago
Address Alberta, Canada
Entry Level It Support
Recruited by Aplin 10 months ago
Address Edmonton, Alberta, Canada
Desktop Support Technician Jobs
Recruited by Yochana IT Solutions INC 1 year ago
Address Fort McMurray, Alberta, Canada
Entry Level - Executive Assistant (Remote)
Recruited by CodeUp Services Ltd 1 year ago
Address Edmonton, Alberta, Canada
Desktop Support Technician (Euc)
Recruited by KTek Resourcing 1 year ago
Address Cold Lake, Alberta, Canada
Desktop Support Engineer (Level 2)
Company | NSC Global |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-12 |
Posted at | 11 months ago |
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
- Test fixes to ensure problem has been adequately resolved.
- Develop help sheets and knowledge base articles for end users.
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Apply diagnostic utilities to aid in troubleshooting.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Build rapport and elicit problem details from help desk customers.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform related duties consistent with the scope and intent of the position
- Perform post-resolution follow-ups to help requests.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Experience with desktop operating systems including Microsoft, and Mac OS X
- Working knowledge of a range of diagnostic utilities.
- Knowledge of basic computer hardware.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Exceptional written and oral communication skills.
- Good understanding of the organization's goals and objectives.
- Strong documentation skills.
- Extensive application support experience.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven analytical and problem-solving abilities.
- Ability to conduct research into a wide range of computing issues as required.
- Keen attention to detail.
- Highly self-motivated and directed.
- Experience working in a team-oriented, collaborative environment.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Exceptional customer service orientation.
- Thought Process Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
- Interpersonal Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
- Physical Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 8 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 8 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 8 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 8 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 8 months ago