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Tier 2 Support Engineer Jobs

Tier 2 / Incident Manager Jobs
By Cognosante At Field, British Columbia, Canada
Support the Learning Management System Administrator as needed
5 years of customer service experience
2 years of Tier 2 experience
Develop and update SOPs and processes
Train Service Desk Personnel as needed
Be able to obtain a Public Trust and Census Clearance
Pt Support Associate-2 Jobs
By Tory Burch At Edmonton, Alberta, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Pt Support Associate-2 Jobs
By Tory Burch At Richmond, British Columbia, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
Technical Support Engineer (Tier 3)
By Docebo At Toronto, Ontario, Canada
Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
Tier 2 Support Manager Jobs
By Docebo At Toronto, Ontario, Canada
Must have exceptional organizational, time management and multi-tasking skills
Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps
You have 2+ years experience leading remote teams in a customer or technical support setting.
You are an effective communicator with the ability to manage and implement change in a dynamic environment.
You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.
Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers
Application Engineer Tier 2 Jobs
By ValGenesis At Mississauga, Ontario, Canada
The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:
Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Canada Research Chair, Tier 2
By University of Victoria At Victoria, British Columbia, Canada
A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field
Applied knowledge of Indigenous language pedagogies and research methodologies
Knowledge of or ability to contribute to the emerging practice of language planning
Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions
Experiential knowledge of and appreciation for land-based practices
Be an emerging world-class researchers who have demonstrated particular research creativity;
Senior Helpdesk Support Technician, Tier 1 And 2 (Move To Okanagan, Bc Required)
By Miriam Sherris Recruiting At Central Okanagan, British Columbia, Canada
Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
MCP/MCSA, A+ or Network+ certification is considered an asset
Are ITIL Foundations certified (considered an asset)
Must be able to participate in on call rotation
How can you stand out? Well, If You…
This role might be for you!
Data Engineer - 2 (Contract)
By Tundra Technical Solutions At Toronto, Ontario, Canada
Experience/familiarity with Source Code Management Tools: Git, GitFlow, Bitbucket,
3+ years of proven experience as a Data Engineer, Machine Learning Engineer, or similar role
2+ years’ hands-on experience with distributed computing systems and data ops (Apache Spark, Airflow, GCP)
3+ years of working experience with SQL and relational databases technologies/concepts for both querying/manipulating datasets and managing /controlling databases
2+ years of experience programming in Python or equivalent languages (eg. Java)
2+ years of industry experience with test driven development methodology
Manager, Gec - Tier 2 | Vancouver, Bc
By lululemon At Vancouver, British Columbia, Canada
Collaborates with the Guest Support management team to create long-term strategies, annual operating plans, and financial cases.
Provides consistent leadership coaching and feedback to their direct reports, developing their skills to achieve strong business results.
Research, study and analyse operational and performance data to identify trends and opportunities for improvement to positively impact the guest experience
Under the direction of your manager, perform/complete other additional projects, duties, and assignment as required and/or by request.
5-8 years of progressive leadership experience working in an operations-based environment
Relevant ecommerce and retail experience required, contact centre leadership experience a plus
Tier 2 Support Specialist Jobs
By Yotpo At Toronto, Ontario, Canada
Create and update knowledge base articles used by Tier 1 agents
Act as a knowledge focal point within support
2+ years of experience in Technical Support
Strong analytical and troubleshooting capabilities
Experience with SQL and web technologies such as CSS, HTML, Javascript
Experience in fast growing tech startup / B2B SaaS / e-commerce
Desktop Support Engineer (Level 2)
By NSC Global At Calgary, Alberta, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.
Solutions Specialist | Tier 2 Remote & On-Site Corporate It Support
By Talentify.io At Canada

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Driving Business ...

Desktop Support Engineer (Level 2)
By NSC Global At Toronto, Ontario, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.
Data Engineer - 2 Jobs
By Delpath At Greater Toronto Area, Canada
• Develop data entry portals (e.g. SharePoint, InfoPath, Web Applications, etc.)
• Assure quality security and compliance requirements are met for supported area
1) 3+ years of experience developing with Sharepoint (InfoPath)
2) Solid working experience of SQL Server SSAS and SSIS
3) 3+ years working experience with PowerBI and Tableau
4) Hands on experience in designing, developing and successful deployment of large-scale projects from end-to-end
Tier 1 Support Lead Jobs
By Affinity At Vancouver, British Columbia, Canada
• Providing regular reports to management on support activities, metrics, and trends
• Excellent communication and interpersonal skills to effectively manage a team and interact with customers
• Understanding of ITIL framework and service management best practices
• Strong technical knowledge of the platform being supported, including its architecture, configuration, and integration points
• Ability to work well under pressure and manage multiple priorities simultaneously
• Experience in developing and implementing support processes and procedures to improve support delivery
Help Desk Tier 2 It Support
By Fully Managed by TELUS Business At Vancouver, British Columbia, Canada
Experience with ITIL service management concepts and methodologies and certification
Experience with JAMF device management software
Experience in an IT Managed Services environment is strongly desired.
Excellent time management and ability to effectively prioritize issues
Career growth and professional development through certifications
A comprehensive benefit package, and

Are you an experienced IT Support Engineer looking for an exciting new challenge? We are looking for a Tier 2 IT Support Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Tier 2 IT Support Engineer is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with hardware and software installation and maintenance. They are also responsible for providing technical advice and guidance to customers, and for ensuring that customer service is maintained at a high level. Detailed Job Description A Tier 2 IT Support Engineer is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with hardware and software installation and maintenance. They are also responsible for providing technical advice and guidance to customers, and for ensuring that customer service is maintained at a high level. They must be able to diagnose and resolve technical issues quickly and accurately, and must be able to communicate effectively with customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Ability to multitask
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification
• Network+ certification
• Microsoft Certified Solutions Associate (MCSA) certification
• Microsoft Certified Solutions Expert (MCSE) certification
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in a network or systems administration role
Job Responsibilities
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide assistance with hardware and software installation and maintenance
• Provide technical advice and guidance to customers
• Monitor customer service levels and ensure customer satisfaction
• Maintain accurate records of customer interactions
• Update customer information in the database