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Tier 2 Support Engineer Jobs in Ontario

Application Engineer Tier 2 Jobs
By ValGenesis At Mississauga, Ontario, Canada
The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:
Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)

Are you an experienced IT Support Engineer looking for an exciting new challenge? We are looking for a Tier 2 IT Support Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Tier 2 IT Support Engineer is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with hardware and software installation and maintenance. They are also responsible for providing technical advice and guidance to customers, and for ensuring that customer service is maintained at a high level. Detailed Job Description A Tier 2 IT Support Engineer is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with hardware and software installation and maintenance. They are also responsible for providing technical advice and guidance to customers, and for ensuring that customer service is maintained at a high level. They must be able to diagnose and resolve technical issues quickly and accurately, and must be able to communicate effectively with customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Ability to multitask
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification
• Network+ certification
• Microsoft Certified Solutions Associate (MCSA) certification
• Microsoft Certified Solutions Expert (MCSE) certification
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in a network or systems administration role
Job Responsibilities
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide assistance with hardware and software installation and maintenance
• Provide technical advice and guidance to customers
• Monitor customer service levels and ensure customer satisfaction
• Maintain accurate records of customer interactions
• Update customer information in the database