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Tier 2 Support Engineer Jobs

Tier 2 Technical Support - Evtoc
By Evertz At Burlington, Ontario, Canada
Providing remote support for Evertz customers
Excellent written and verbal communication skills
Detail oriented with strong analytical and problem-solving skills.
Broadcast knowledge an added bonus
Act as an expert level technical advisor or specialist on highly complex initiatives.
Solve problems by replicating user workflows and provide solutions
Tier 2 It Helpdesk Technician (Total Support Solutions Inc)
By BCJobs At Vancouver, British Columbia, Canada
Applicants must have A+ certification or equivalent experience.
2 years of IT experience.
Applicants must reside within British Columbia preferably Vancouver Island.
Current criminal record check will be provided.
A friendly, personable, 'can do' attitude is necessary.
Up to 80 hours of extra paid personal leave per year
Scientific Engineer-2 Jobs
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Provides theoretical expertise and background information for the project and conducts a research path;
Provides advice and assistance to peers on ultrasound transducer design and performance;
Builds a simulation model for performance of ultrasound transducers using numerical and analytical methods in simulation tools;
Employs developed model to optimize performance of ultrasound transducers;
Creates reports related to the research data and manuscripts for publication;

Are you an experienced IT Support Engineer looking for an exciting new challenge? We are looking for a Tier 2 IT Support Engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview A Tier 2 IT Support Engineer is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with hardware and software installation and maintenance. They are also responsible for providing technical advice and guidance to customers, and for ensuring that customer service is maintained at a high level. Detailed Job Description A Tier 2 IT Support Engineer is responsible for providing technical support to customers, troubleshooting and resolving technical issues, and providing assistance with hardware and software installation and maintenance. They are also responsible for providing technical advice and guidance to customers, and for ensuring that customer service is maintained at a high level. They must be able to diagnose and resolve technical issues quickly and accurately, and must be able to communicate effectively with customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Ability to multitask
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification
• Network+ certification
• Microsoft Certified Solutions Associate (MCSA) certification
• Microsoft Certified Solutions Expert (MCSE) certification
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in a network or systems administration role
Job Responsibilities
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide assistance with hardware and software installation and maintenance
• Provide technical advice and guidance to customers
• Monitor customer service levels and ensure customer satisfaction
• Maintain accurate records of customer interactions
• Update customer information in the database