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Pt Support Associate-2 Jobs
Company | Tory Burch |
Address | Edmonton, Alberta, Canada |
Employment type | PART_TIME |
Salary | |
Category | Retail Apparel and Fashion |
Expires | 2023-10-03 |
Posted at | 8 months ago |
Job Summary
- Protect our assets by adhering to all loss prevention policies and procedures.
- Detail oriented with ability to multi task and prioritize work to produce desired outcomes
- Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
- Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
- Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
- Properly print tickets in WebIM.
- Assist with store maintenance needs and supply ordering.
- Accurately process all POS transactions and capture of customer information.
- Have a proper understanding of the radio communication and all technology tools used in the store.
- Meet deadlines – IMRDs, damages, transfers, charge sends, etc.
- Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
- Identify opportunities to support the team in delivering a transformational experience.
- Demonstrate a high degree of maturity and integrity.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Model behavior that reflects the company’s core values.
- Assist when necessary with operational activities.
- Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
- Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette.
- Assist with fitting room activities (sizes, returning merchandise to floor).
- Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
- Answer the telephone using proper telephone etiquette.
- Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
- Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
- Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
- Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
- Leverage in-store technology to ensure every customer’s experience is transformational.
- Contribute to maintaining all brand and operating standards to support brand consistency.
- 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Occasional overnight travel may be required.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
- Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
- Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance
- FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life
- Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed
- Adaptable – Change before you have to
- Live the Values – Being “Buddy”
- FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”
- Entrepreneurial Spirit – Own it
- Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice
- Client & Brand Focus – Put yourself in Tory’s shoes
- Collaborative – No “I” in Tory
- Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
- Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
- Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
- Functional Expertise – Know Your Stuff
- Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
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