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Intermediate Desktop Admin (Level 2)

Company

Diverse Lynx
Address Calgary, Alberta, Canada
Employment type CONTRACTOR
Salary
Category Software Development
Expires 2023-10-14
Posted at 7 months ago
Job Description


Intermediate Desktop Admin (Level 2)


Max rate – 20-27/hr T4


Onsite Calgary


Job Summary


  • Perform preventative maintenance and install upgrades and options
  • Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
  • Ownership of incidents/requests from start until resolution All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards Resolve walk up requests for assistance including business hour Support at walkup windows ac


Roles & Responsibilities


  • Perform preventative maintenance and install upgrades and options Ownership of incidents/requests from start until resolution
  • All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards Resolve “walk up” requests for assistance including business hour Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America Maintain technical knowledge on our company’s applications and services
  • Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company Creation & verification of Knowledge Base (KB) articles Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees Assist with server installs, repairs and maintenance as required Assist with network issues and performance issues Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required Assist with switch and router installs and replacements
  • Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.