Entry Level It Support

To Apply for this Job Click Here Join a top employer and advance your career. Aplin has partnered with an Edmonton-based company to hire a Junior IT Support Specialist! Seeking a dedicated and tech-savvy individual – Junior IT Support Specialist, with a specific focus on iPad and laptop setup. As a Junior IT Support Specialist,…

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Join a top employer and advance your career. Aplin has partnered with an Edmonton-based company to hire a Junior IT Support Specialist!

Seeking a dedicated and tech-savvy individual – Junior IT Support Specialist, with a specific focus on iPad and laptop setup. As a Junior IT Support Specialist, you will be responsible for configuring, installing, and troubleshooting iPads and laptops for our clients. Your expertise in setting up and maintaining these devices will ensure seamless user experiences and contribute to the overall efficiency of IT operations.

Responsibilities:

• Hardware and Software Setup: Perform hardware and software installations, updates, and upgrades on iPads and laptops. Ensure compatibility with existing systems and troubleshoot any issues that arise during the setup process.
• Security and Compliance: Adhere to company security policies and procedures while setting up iPads and laptops. Ensure devices are properly encrypted, and implement security measures such as strong passwords and device-level restrictions.
• Device Management: Assist in the management of iPad and laptop inventory, including maintaining accurate records of devices, serial numbers, and configurations. Coordinate with relevant departments for device allocation and retrieval.
• User Support: Provide first-line technical support to end-users regarding iPad and laptop setup, including assisting with device initialization, user account creation, and basic troubleshooting. Respond promptly to user inquiries and provide clear and concise instructions.
• IPad and Laptop Configuration: Configure and customize iPads and laptops according to company standards and user requirements, including installing the necessary software, security settings, and user profiles.
• Collaboration and Training: Collaborate with the IT team to stay updated on the latest hardware and software trends and best practices. Participate in training sessions to enhance knowledge and skills related to iPad and laptop setup and support.
• Documentation and Reporting: Document all activities, configurations, and troubleshooting steps in a clear and concise manner. Prepare periodic reports on device setup, issues, and resolutions for review by senior IT staff.

Qualifications:

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• High school diploma or equivalent (relevant certifications or coursework in IT support is a plus).
• Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and a customer-focused approach to IT support.
• Ability to work independently and as part of a team, following instructions and collaborating effectively with colleagues.
• Strong technical aptitude and familiarity with iPad and laptop hardware and software configurations.
• Proficient in troubleshooting common hardware and software issues related to iPads and laptops.
• Basic understanding of network protocols, wireless connectivity, and device management systems.

Aplin, one of Canada’s Best Managed Companies, is an employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply to our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. Visit our website to learn more: www.aplin.com

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