Entry Level It Server Support Jobs

Strong organizational and communication skills

Bachelor's degree in computer science or applicable degree

Desire to learn, grow and succeed with the company

Information Technology - General Applications

Our Ideal Candidates Will Possess

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Knowledge of Identity and Access Management (IAM) and Role Base Access Control (RBAC).

Knowledge of Cryptography concepts such as PKI, HSM and Key Management

Experience working with infrastructure management platforms (e.g. Solarwinds, Nagios, Splunk etc.)

Knowledge of secure remote access solutions.

Certifications in other technology infrastructure pillars are desirable (Server, Storage, Database, Virtualization, Windows, Linux, etc

Demonstrated experience implementing and supporting Microsoft Windows Servers and/or Linux RHEL servers.

Knowledge of Identity and Access Management (IAM) and Role Base Access Control (RBAC).

Knowledge of Cryptography concepts such as PKI, HSM and Key Management

Experience working with infrastructure management platforms (e.g. Solarwinds, Nagios, Splunk etc.)

Knowledge of secure remote access solutions.

Certifications in other technology infrastructure pillars are desirable (Server, Storage, Database, Virtualization, Windows, Linux, etc)

Demonstrated experience implementing and supporting Microsoft Windows Servers and/or Linux RHEL servers.

Basic understanding of network protocols, wireless connectivity, and device management systems.

High school diploma or equivalent (relevant certifications or coursework in IT support is a plus).

Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively.

Strong problem-solving skills and a customer-focused approach to IT support.

Strong technical aptitude and familiarity with iPad and laptop hardware and software configurations.

Required knowledge of ethernet cabling, patch panel and cable management.

Manage active directory user account management.

Maintain business computer equipment and software environments – manage desktop deployment and life-cycle services.

Professionally articulate communication skills for a variety of users to ensure appropriate technical comprehension and case resolution.

Demonstrate excellent customer service interactions while fostering a professional and cohesive IT support experience.

Assist in implementing and monitoring cybersecurity protection and education for all users.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

1-2 years’ experience within the IT support field.

Basic knowledge of networking and windows domain

Basic knowledge of Office 365 and Azure

Handle Tier 1 help desk escalations through tickets.

Install, upgrade, configure and document computer hardware, operating systems, and applications.

Conduct requirements gathering sessions with clients to understand their business needs

Conduct user acceptance testing to ensure proposed solutions meet business requirements

Strong analytical skills, with the ability to analyze complex data and identify trends and patterns

Excellent communication skills, both verbal and written

Experience with software development methodologies, such as Agile or Waterfall

Knowledge of SQL, database design, and data modeling