It Support Analyst Jobs

We are currently looking for an IT Support Analyst to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! The Support Analyst is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the Enterprise infrastructure. They ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
The Support Analyst will also assist project teams with technical issues in the project lifecycle from design to deployment and support.
We thank all candidates for their interest; however, only shortlisted candidates will be contacted.
Responsibilties
On a Day-to-day Basis, The IT Support Analyst Will
Our workplace is dynamic, supportive and entrepreneurial in spirit, and we pride ourselves in being a collaborative, open-minded and imaginative team.

• Provide technical support for onsite and remote staff on various devices, applications, av equipment, and telephony.
• Source, design, test, and/or implement new IT services and features to support the growth of the company
• Onboarding/offboarding users
• Monitor and support existing servers and setting up new servers in accordance with future business requirements.
• Providing the quality end-users services
• Analyze and fix any network issues
• Create or update documentation and user guides
• Enforce corporate IT security standards
• Provisioning and maintaining workstations, network equipment, servers, etc.
• Support and maintain software platforms such as MS SharePoint, Teams, Monday.com.
• Analyze and fix hardware and software issues in a timely and accurate manner

Qualifications
Must Haves

• Experience with managing Highly Available configurations.
• Knowledge of industry best practices regarding information security.
• Industry certificates; MCSE, VCP, MCSA, CCNA, office 365 and AWS cloud.
• VPN services
• Experience with managed network hardware (switches, firewalls/routers, NAS).
• Excellent analytical and problem-solving skills
• Infrastructure services: AD, DNS, DHCP, RRAS, WSUS, MDT, and monitoring
• Ability to work independently, prioritize tasks and switch between projects.
• High level of experience with Windows Server.
• Degree or diploma in computer science, engineering, or information systems or equivalent training and experience (ideally 4+ years in IT administration).
• Basic knowledge in VMware ESXi, AWS and Azure services.
• Strength with Microsoft back-end systems: Azure, Office 365, SQL Server, Windows.
• Experience working with Wi-Fi networks.
• Communication and interpersonal skills to work closely with various departments.
• Ability to support and deploy Windows 10 and Mac OS Systems.
• Familiar with G Suite, Office 365, and helpdesk ticketing software.

Working Conditions
ZS2 Offers

• A team of professionals that work together to achieve our goals.
• An environment where your ideas on innovation and product or process improvements are valued and implemented.
• Competitive compensation and benefits.
• Opportunities for acquiring new skills and professional advancement.
• A great work environment and culture.
• Recognition for your achievements and contribution to our success.