It Support Desk Analyst

Job Details

Description

Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.

Summary

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Location: Acheson, AB (5-10 minute drive from West Edmonton)

Job Type: Full-time – Permanent

Schedule: Monday – Friday (7:30AM to 4:00PM)

Job Duties

• Respond to emergency situations afterhours on a rotational basis
• Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
• Various other duties as requested by management
• Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
• Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
• Organize and schedule routine maintenance/upgrades, working with end user timelines
• Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality
• Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
• Provide end user orientation and guidance for operation of new software and computer equipment

Qualifications/Skills

• Ability to travel to remote locations as required
• Degree or BScs/BAs in Computer Science, engineering or relevant field
• Excellent interpersonal, verbal, and written communication skills
• Must be able to work under pressure, to multi-task, and meet deadlines
• Thorough knowledge of computer systems and IT components
• Exceptional organizational and time-management skills
• Good knowledge of internet security and data privacy principles
• Active Directory administration, including object and NTFS security management
• Skilled in the use of MS Windows (10) and Office 365 (Word, Excel, Outlook, PowerPoint)
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• 3-5 years’ of proven experience as IT Technician or similar role
• Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements
• Excellent diagnostic and problem-solving skills
• Strong understanding of networks and experience with LAN/WAN networks

Benefits

• RRSP Matching
• Vision Care
• Health Care
• Weekly Pay Schedule
• Life Insurance
• Dental Care
• Paid Time Off/General Holiday Pay
• Health Care Spending Account

Primoris embrace’s the belief that our employees are our greatest asset and most valuable resource. We realize that a successful company depends on skilled, happy workers. Because of this belief, we put forth every effort to make Primoris the employer of choice for our employees. Our comprehensive benefits package is among the best in the industry; and company-paid career training contributes to employees’ professional development and advancement

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