Support Desk Jobs

The necessary experience, knowledge, skills and abilities required in the role

Time management and organizational skills

During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues

Implement and maintain service management strategies that align with the ITIL framework

Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)

Extensive proven technical abilities, including logical troubleshooting and problem solving skills

Automate/Labtech or other RMM (Remote Monitoring and Management) system

Microsoft Server management, including Active Directory

Excellent English verbal and written communication skills

Strong problem-solving and decision-making skills

Desire to learn new IT skills and genuine interest in technology

Microsoft, SonicWALL and Citrix certifications would be considered a strong asset

Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Supervises staff, monitors and assesses staff performance, assigns responsibilities, sets goals and objectives for the teams.

Monitors the UBCcard Program, maintains an accurate inventory of cards and supplies, and supports the Parking Operations Manager on ordering supplies.

Assists with the Parking Operations Manager on recruiting, evaluating, developing and coaching staff.

Participates in setting performance and operational standards in conjunction with the Parking Operations Manager. Monitors and reviews Key Performance Indicators.

Exceptional organizational and time-management skills

Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely

Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements

Various other duties as requested by management

Active Directory administration, including object and NTFS security management

3-5 years’ of proven experience as IT Technician or similar role

High School Diploma, GED, or equivalent skills and experience

Technical certifications or experience in CompTIA A+ and Microsoft.

Solid knowledge and demonstrated experience using desktop products and operating systems.

Comprehensive benefits plan and excellent employee discounts;

Contribute technical content and departmental procedures to the Service Desk knowledge base

1-2 years of experience in a diverse technology and customer service-focused role

Interfaces with team members, management, and customers in reference to customer service issues

Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management

Experience working with and skilled in the use of help desk software

Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information

Two or more years of customer service or other telephone experience

Experience working with organizational functions and personnel

The successful candidate will have experience in supporting post-secondary education systems and/or systems that support post-secondary education.

Our Alberta government client is in need of a Technical Support Specialist for a 2-year contract.

Help Desk Analyst works directly with end users to troubleshoot technical issues.

• Receive and respond to inquiries related to applications supported by the Help Desk.

• Advise inquirers of any resolution to an inquiry.

• Work effectively through communication with technical and /or business teams to resolve client issues.

Provide phone and email-based help desk support and resolve problems as per client requirements.

5 years of hands-on IT support experience

Experience with user account administration with Active Directory

Experience with Troubleshooting printers, and other peripherals

A+, or other industry certifications would be an asset ITIL v3 or v4.

Exceptional writing skills, including documenting configuration and support information.

(4.) Work on value adding activities such Knowledge base update and management, Training fresher’s, coaching analysts

(3.) To adhere to quality standards, regulatory requirements and company policies

Location: Fort Mcmurray Alberta, Canada

This role is a combination of Service Desk and Deskside Support.

Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.

Answer questions on use or features for all standard hardware and software systems.

Post-secondary education or equivalent working experience in an Information Technology related field

Provides support through a combination of telephone, email, desk side and remote support, escalating issues as required

Minimum 1-year relevant experience in a professional services environment

Knowledge of Android, and iOS handheld devices

Strong technical problem solving skills

Strong communication skills (written & verbal)

A multi-disciplinary agency in sectors including but not limited to technology, engineering, professional services (law and finance), construction etc.

They will look at anyone from 6 months experience all the way through to Director level.

Hybrid working with a downtown Toronto office or potentially 100% remote.

360 Recruiter / Full-Desk Recruiter / Business Development Manager

“They have an amazing culture which allows you to have fun and to be yourself.”

“They invest in training and take into consideration your opinion and personal style.”

Implement best practices for customer success management.

Has experience in the MSP space as a manager or leader.

Plan, arrange, and coordinate with other managers.

Ready the team for the growth into the US market and beyond.

Create process and methods that control costs and outcomes.

Measure and ensure the customer SLA are followed appropriately.