Technician, Support Desk Jobs

Goodmans LLP is internationally recognized as one of Canada’s leading and most innovative law firms, offering market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties. We are a community of committed, talented, hardworking professionals who are motivated by exceeding our clients’ expectations, with a law firm culture that is second to none.

We are currently seeking a Technician, Support Desk reporting to the Senior Manager, Technology. As the successful candidate, you will act as a front-line liaison to resolve user problems and questions relating to software, hardware, mobile devices and network connectivity. We are looking for a self-starter and problem solver, who can provide exception client service as part of a dynamic support team.

Responsibilities:

• Participates in firm application rollouts and provides feedback
• Monitors and responds to emergency SupportLine requests after regular business hours, including evenings and weekends, on a rotating scheduled basis
• Works with firm members to understand the nature and scope of user problems and provides direction/instruction or takes steps to resolve the problem accordingly
• Assists with the setup and tear down of boardroom technology for internal and client events
• Provides support through a combination of telephone, email, desk side and remote support, escalating issues as required
• Takes steps to investigate and resolve complex issues escalating accordingly while ensuring all requests are completed and accurately tracked
• Provides exceptional client service to firm members and external clients regarding any application/hardware questions or issues including network connectivity
• Distributes tracks, maintains and supports up to date laptop images for loaner pool of laptops
• Other special projects & duties as assigned

Requirements:

• Demonstrated ability to thrive in a fast-paced, team-oriented environment
• Advanced proficiency in MS Office applications including Word, Adobe, Outlook, Excel and PowerPoint
• Strong communication skills (written & verbal)
• Excellent client service and team mindset
• Proficiency in role-specific software, including MS Office and O365, VMware, Active Directory and Exchange
• Minimum 1-year relevant experience in a professional services environment
• Post-secondary education or equivalent working experience in an Information Technology related field
• Knowledge of Android, and iOS handheld devices
• Strong technical problem solving skills

Goodmans LLP is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Goodmans LLP invites applications from all qualified candidates. For applicants with disabilities requiring accommodation at any point in the recruitment process, please contact [email protected].

Please note that in light of Goodmans LLP/Goodlaw Services Limited Partnership’s COVID-19 vaccination policy, applicants who receive a conditional offer of employment from the firm will be required to provide proof of being fully vaccinated with all required doses of a COVID-19 vaccine approved by Health Canada. Individual requests for accommodation will be considered on the basis of medical grounds and/or because of creed/religion.