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Support Desk Manager Jobs

Support Desk Analyst (Edmonton Corporate)
By Fountain Tire At Edmonton, Alberta, Canada
The necessary experience, knowledge, skills and abilities required in the role
Time management and organizational skills
During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
Implement and maintain service management strategies that align with the ITIL framework
Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
Extensive proven technical abilities, including logical troubleshooting and problem solving skills
Operations Supervisor – Support Desk
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Supervises staff, monitors and assesses staff performance, assigns responsibilities, sets goals and objectives for the teams.
Monitors the UBCcard Program, maintains an accurate inventory of cards and supplies, and supports the Parking Operations Manager on ordering supplies.
Assists with the Parking Operations Manager on recruiting, evaluating, developing and coaching staff.
Participates in setting performance and operational standards in conjunction with the Parking Operations Manager. Monitors and reviews Key Performance Indicators.
Technician, Support Desk Jobs
By Goodmans LLP At Toronto, Ontario, Canada
Post-secondary education or equivalent working experience in an Information Technology related field
Provides support through a combination of telephone, email, desk side and remote support, escalating issues as required
Minimum 1-year relevant experience in a professional services environment
Knowledge of Android, and iOS handheld devices
Strong technical problem solving skills
Strong communication skills (written & verbal)
Support Desk Manager Jobs
By Sabre Limited At Cambridge, Ontario, Canada
Implement best practices for customer success management.
Has experience in the MSP space as a manager or leader.
Plan, arrange, and coordinate with other managers.
Ready the team for the growth into the US market and beyond.
Create process and methods that control costs and outcomes.
Measure and ensure the customer SLA are followed appropriately.

Are you an experienced IT Support Desk Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and manage our IT Support Desk. You will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring our IT systems are running smoothly. If you have excellent customer service skills and a passion for technology, this is the perfect opportunity for you!

Overview:

The IT Support Desk Manager is responsible for managing the day-to-day operations of the IT Support Desk. This includes providing technical support to customers, managing the team of IT Support Desk personnel, and ensuring the highest level of customer service.

Detailed Job Description:

The IT Support Desk Manager is responsible for overseeing the day-to-day operations of the IT Support Desk. This includes providing technical support to customers, managing the team of IT Support Desk personnel, and ensuring the highest level of customer service. The IT Support Desk Manager is also responsible for developing and implementing policies and procedures related to the IT Support Desk, as well as providing training and guidance to the IT Support Desk personnel.

What is Support Desk Manager Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of IT systems and software
• Ability to troubleshoot technical issues
• Ability to manage and motivate a team
• Knowledge of IT security protocols
• Ability to develop and implement policies and procedures

What is Support Desk Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support or related field
• Experience managing a team of IT support personnel
• Knowledge of IT security protocols
• Excellent customer service and communication skills

What is Support Desk Manager Job Knowledge?

• Knowledge of IT systems and software
• Knowledge of IT security protocols
• Knowledge of customer service best practices

What is Support Desk Manager Job Experience?

• 5+ years of experience in IT support or related field
• Experience managing a team of IT support personnel
• Experience developing and implementing policies and procedures

What is Support Desk Manager Job Responsibilities?

• Provide technical support to customers
• Manage the team of IT Support Desk personnel
• Ensure the highest level of customer service
• Develop and implement policies and procedures related to the IT Support Desk
• Provide training and guidance to the IT Support Desk personnel