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Support Desk Technician Jobs

Support Desk Analyst (Edmonton Corporate)
By Fountain Tire At Edmonton, Alberta, Canada
The necessary experience, knowledge, skills and abilities required in the role
Time management and organizational skills
During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
Implement and maintain service management strategies that align with the ITIL framework
Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
Extensive proven technical abilities, including logical troubleshooting and problem solving skills
Technician, Staging And Support (Bclc)
By BCJobs At Vancouver, British Columbia, Canada
An equivalent combination of education and/or experience may be considered.
BCLC values work life balance and offers remote work options for its employees.
2-3 years previous technical staging experience or related background;
Experience in the gaming industry is an asset;
Proven knowledge of principles, concepts, practices and techniques in the area of specialized electronic gaming device programs, software, and troubleshooting;
Excellent written and verbal communication skills;
Operations Supervisor – Support Desk
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Supervises staff, monitors and assesses staff performance, assigns responsibilities, sets goals and objectives for the teams.
Monitors the UBCcard Program, maintains an accurate inventory of cards and supplies, and supports the Parking Operations Manager on ordering supplies.
Assists with the Parking Operations Manager on recruiting, evaluating, developing and coaching staff.
Participates in setting performance and operational standards in conjunction with the Parking Operations Manager. Monitors and reviews Key Performance Indicators.
Workstation Support Technician Jobs
By Canadian Bank Note Company, Limited At Greater Ottawa Metropolitan Area, Canada
Strong technical experience supporting Windows 10 operating system platforms and mass scale patch management.
Manage, maintain and evolve our workstation OS configuration baseline to meet changing security, support, and user community configuration requirements.
Manage workstation asset inventory records.
Provide technical support services; both remotely and/or at deskside, as necessary, providing formal and informal end-user training as required.
Manage all support requests in accordance with their assessed severity, service level agreements and turnaround targets.
Empower our user community through evangelizing and demonstrating how our IT technologies can empower their business processes and requirements.
Technician, Support Desk Jobs
By Goodmans LLP At Toronto, Ontario, Canada
Post-secondary education or equivalent working experience in an Information Technology related field
Provides support through a combination of telephone, email, desk side and remote support, escalating issues as required
Minimum 1-year relevant experience in a professional services environment
Knowledge of Android, and iOS handheld devices
Strong technical problem solving skills
Strong communication skills (written & verbal)
Support Desk Manager Jobs
By Sabre Limited At Cambridge, Ontario, Canada
Implement best practices for customer success management.
Has experience in the MSP space as a manager or leader.
Plan, arrange, and coordinate with other managers.
Ready the team for the growth into the US market and beyond.
Create process and methods that control costs and outcomes.
Measure and ensure the customer SLA are followed appropriately.

Are you looking for an exciting and rewarding career in IT? We are looking for an IT Support Desk Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical support. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

An IT Support Desk Technician is responsible for providing technical assistance to computer users. They answer inquiries, diagnose problems, and provide solutions to technical issues. They may also install, configure, and maintain computer systems and networks.

What is Support Desk Technician Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware, software, and networks
• Ability to troubleshoot and diagnose technical problems
• Ability to work independently and as part of a team
• Knowledge of relevant security protocols

What is Support Desk Technician Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience with customer service and technical support

What is Support Desk Technician Knowledge?

• Knowledge of computer hardware, software, and networks
• Knowledge of relevant security protocols
• Knowledge of customer service and technical support

What is Support Desk Technician Experience?

• Previous experience in a customer service or technical support role
• Experience with troubleshooting and diagnosing technical problems

What is Support Desk Technician Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Diagnose and troubleshoot technical issues
• Install, configure, and maintain computer systems and networks
• Ensure compliance with relevant security protocols