Help Desk Support Analyst

Analyst - Help Desk Support - 1st Level On behalf of our client in the Banking Sector, PROCOM is looking for a Analyst - Help Desk Support - 1st Level.
Analyst - Help Desk Support - 1st Level–

• The Analyst, Technology Support is responsible for providing first level support for technology products and applications to take corrective action or escalate issues, monitor key technology components, and complete and verify low complexity changes in compliance with established controls, standards, policies, and procedures
• The role is often required to interpret policies, standards, and requirements to meet work objectives, such as monitoring and escalating application infrastructure-generated alerts and maintaining appropriate system and application access rights
• The Analyst, Technology Support works cooperatively with others to achieve synergies and accomplish common goals, documenting technology infrastructure a service delivery requests and taking correction actions that meet defined service level objectives
• The role works in multiple technical areas to perform a broad variety of assignments, employing a diverse skillset to provide first level technology product and application support that meet client needs

Analyst - Help Desk Support - 1st Level– Mandatory Skills

• Problem Solving
• Ability to gather, clarify and apply information transmitted verbally
• Interpersonal Relationships
• Oral Communication
• Accuracy and attention to detail
• Written Communications

Analyst - Help Desk Support - 1st Level- Assignment Start Date ASAP – 6 months to start
Analyst - Help Desk Support - 1st Level- Assignment Location Toronto, ON – Work Hybrid