Junior Help Desk Specialist

About Flinks 🚀

Flinks drives and empowers financial innovation by pushing the limits of what’s possible.

As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open banking.

Trusted by millions of individuals accessing financial services at world-class companies and serving innovators in lending, fintech, digital banking, asset management and insurance, Flinks is continually setting new benchmarks for the future of financial innovation. We’re dedicated to continuing to provide our clients with the tools they need to stay ahead of the competition and drive innovation forward. That’s where you come in.

About The Team 🔥

The Help Desk team provides fast and useful technical assistance on computer systems. They answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

What You’ll Be Doing 🚀

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Identify and suggest possible improvements in procedures
• Manage hardware and software inventory
• Provision hardware and software for internal users
• Manage users and groups
• Provide support for internal users (level 1 & 2)
• Help with office maintenance and setup, from our headquarters in Toronto
• Determine the best solution based on the issue and details
• Install, configure and maintain network equipment
• Record events and problems and their resolution in logs

Who You Are 🌟

• Knowledge of Windows, OSX, Linux;
• Good understanding of computer systems, mobile devices and other tech products;
• Tech-savvy with familiarity in remote support tools and basic troubleshooting methodologies;
• Collaborative: eager to participate and contribute to the team;
• Proficiency in English and Excellent communication skills;
• Strong problem-solving abilities and a willingness to learn and adapt in a dynamic environment;
• Ability to understand the client's pain points and act as a consultant to provide solutions, or escalate accordingly
• Service-oriented mindset and a desire to provide exceptional user support;

Great to haves

• Knowledge of Ubiquiti Network, Microsoft AD, Microsoft Azure, Google Suite and Slack

Sound like a place you’d like to work? Remember, everyone brings their own unique background and skillset to the table, so don’t let a lack of meeting every requirement hold you back from applying for this role.

If we’re piqued your curiosity, you can also check out our Tech Bible to find out more about our values and culture.