Stats Help Desk Jobs

Manage hardware and software inventory

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Tech-savvy with familiarity in remote support tools and basic troubleshooting methodologies;

Strong problem-solving abilities and a willingness to learn and adapt in a dynamic environment;

Proficiency in English and Excellent communication skills;

Knowledge of Windows, OSX, Linux;

Manage and maintain inventory asset management.

Manage end-user perceptions and build strong internal relationships; develop an end-user philosophy that ensures satisfaction.

In-depth knowledge of Microsoft/Apple software to address employees' day-to-day needs.

Well-developed analytical and problem-solving skills, attention to detail and highly organized.

Ability to perform in a fast-paced environment and handle and manage multiple workloads, priorities, and deadlines patiently and efficiently.

On-call availability and able to respond remotely from any location.

Help Desk Analyst works directly with end users to troubleshoot technical issues.

• Receive and respond to inquiries related to applications supported by the Help Desk.

• Advise inquirers of any resolution to an inquiry.

• Work effectively through communication with technical and /or business teams to resolve client issues.

• Make arrangements with external stakeholders and internal staff for training and any other items as required.

• Maintain an understanding of applications to ensure maximum support effectiveness.

1 year of work experience or education equivalent

Troubleshoot and support the company's software

Diagnose recurring technical issues and implement solutions to address the root of the problems

Provide solutions and follow up on technical help tickets submitted via phone, and email

Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

Background in radio/tv broadcasting industry is a must

Endeavor to respond to all customer requests in a timely manner while proactively working with the team on improving customer experience

Minimum 1-2 years of relevant experience, exceptions for qualified candidates

Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)

Outstanding verbal and written communication skills in English

Comprehensive Benefits Package (Health, Dental, Medical)

Provide telephone and email-based pre-sales and post-sales technical support for our software products and SaaS apps.

Essential troubleshooting abilities for Mac computers. It's not a required skill set, but if we find someone that would be great.

Hands-on experience and solid understanding of Windows 11 and Windows 10 operating systems.

Basic technical skills pertaining to laptop hardware, particularly in the HP and Mac.

Active Directory, O365, troubleshooting and comm skills

Basic troubleshooting skills and understanding of the Windows 365 environment.

Proficiency in performing password resets, enabling/disabling accounts, and managing AD groups is a must.

Providing primary support for a variety of Trinus clients via phone, email and remote support tools.

Having fun while growing your knowledge in IT!

You have a deep understanding of IT concepts and a real passion for technology.

You love working with people and solving problems.

You are looking for a stable work environment in a growth-orientated company.

You enjoy working with a wide variety of technologies and IT solutions.

Very strong time management skills with the ability to multi-task

Coordinate customer approved Changes (Changed Management)

Workload queue & prioritization management

Manage tickets/orders until completion/closure; escalating to support manager when required

Strong negotiation, conflict resolution and relationship building skills

Focus on quality and resolution, prioritizing the client experience

Advanced knowledge of help desk software and remote-access systems

Knowledge and understanding of cyber security threats and vulnerabilities

Bachelor’s degree in computer science, college diploma or certificate with experience in desktop/technical support

Knowledge of computer hardware, software systems, databases, office applications, networks, and operating systems

Excellent analytical and diagnostic skills

Experience with Vista by Viewpoint or other project costing ERPS, would be an asset

Responsible for the day-to-day activities of the Incident Management process

Logging all incoming phone calls, emails and communicator messages into Incident Management database

Experience with end user computing technologies - desktops, laptops, handheld devices, mobile devices

Strong interpersonal, written, and verbal communication skills

ITIL Foundations or working knowledge an asset

Investigate and resolve general Incidents within scope, adhering to stated KPIs and SLAs

Experience in a vast array of Microsoft's product offerings, such as Dynamics 365 CRM, Business Central, Databases and Azure platform.

Comprehensive Benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, affordable STD/LTD, Life and Dependent Life Insurance.

Functional, working knowledge of computer hardware and software installation, maintenance, troubleshooting and user administration.

Assisting with basic cabling, network configuration, various Microsoft's O/S, AD / Entra, Exchange, and Azure offerings.

Accepting enquiries from different departments and users with varying skill levels; via walk-ups, phone, email, messaging, and ticketing requests

Willingness to learn new technical skillsets and upgrade current ones.

2+ years experience with password management (1passwordpreferred)

RQ Point of Sale User Management experience

1Password / password management experience.

2+ years experience as aUser Administratoron/off-boarding employees

2+ years experience withticketing system (ServiceNow preferred)

Experience with various Android / Surface Tablets.

-5+ years of hands-on desktop support experience (Windows OS)

- Experience resolving printer, network connectivity, and software issues for end-users

- Experience in working in a multi-site large enterprise environment

- Must have expert level knowledge of Windows and Apple computing devices (mobile and desktop)

- Strong knowledge of PC hardware

-Experience with automated software delivery methods

- Previous helpdesk /technical support experience

- Video conference, A/V and print/copy/scan support experience

- ServiceNow or similar ticketing system

* Manage help desk software or ticket system

* Must possess good communication skills either via phone or email

* Experience working with EDI

* Experience working with SAP

* Experience with AS2 communications, preferably Cyclone

* Experience reading translation maps and finding data errors

Ability to keyboard at 45 wpm.

Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Physical ability to perform the duties of position.

Ability to operate related equipment.

REMOTE Hybrid alternate shifts (3 weeks remote, 1 week on-site)

Monday to Friday (no weekends, no 24/7), flexible hours to suit your lifestyle

Stable contract with growth opportunity

Potential entry into full-time government employment

Working with the latest hardware and software technologies (equipment provided)

Length: Contract term is 2.5 months approximately, with high possibility extensions

Location: Greater Toronto Area, ON – Onsite (Travel Required)

Pay Rate: $29.44 per hour

· Validating and labelling courtroom technology inventory across the region

· Valid driver's license, vehicle, and travel to the various sites in any given day.

• Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).

• Trigger change management processes on hardware software and other information assets.

• Display strong customer service skills and interpersonal skills.

• Possess strong analytical and problem-solving skills

• Possess strong documentation and communication skills.

• Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).