Technical Help Desk Specialist

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of Technical Help Desk Specialist to join our dynamic team for our client, one of the major banks.

Typical Day in Role:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

- Troubleshooting customer concerns over inbound phone calls

- Enter commands and observe system functioning to verify correct operations and detect errors.

- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

• Fluent English/French - Mandatory (no exceptions) -

• 1-2 Years Customer Service Experience

• 1-3 years of browser troubleshooting practices

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have

- Previous Help Desk or Contact Center experience

-Technical Help Desk Experience

We thank all applicants for their interest and referral. However, only qualified candidates selected for an interview will be contacted.