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It Help Desk Support Jobs

Bilingual Help Desk Support Technician
By Dexian At Canada
Educate end- users on highly technical content regardless of level of experience.
Requires at least 1 year of experience in the field or in a related area
Be able to do hands and eyes on Infrastructure and servers as needed. Who You Are (Qualifications)
Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
Maintains, analyses, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems.
Help Desk Support Analyst
By Procom At Toronto, Ontario, Canada
Analyst - Help Desk Support - 1st Level– Mandatory Skills
Accuracy and attention to detail
Ability to gather, clarify and apply information transmitted verbally
Analyst - Help Desk Support - 1st Level
Analyst - Help Desk Support - 1st Level–
Analyst - Help Desk Support - 1st Level- Assignment Start Date
Help Desk Support Jobs
By Raise At Toronto, Ontario, Canada
3 different managers – all the same request
2 years of experience with tech support (+customer support)– expected to be on the phone all shift
Experience with a ticketing tool – ServiceNow is good or any other
Gear/equipment and access will be provided – candidate must have a “suitable space” at home
Active Directory knowledge is helpful
Comm skills – speaking as well as active listening, high WPM (typing), multitasking, busy/high pressure
It Specialist / Help Desk Specialist
By Dingus & Zazzy At Edmonton, Alberta, Canada
Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools,
Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy
2 years experience in IT
Advanced computer skills and detail orientation
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
It Support Desk Specialist
By SearchLabs At Toronto, Ontario, Canada
Automate/Labtech or other RMM (Remote Monitoring and Management) system
Microsoft Server management, including Active Directory
Excellent English verbal and written communication skills
Strong problem-solving and decision-making skills
Desire to learn new IT skills and genuine interest in technology
Microsoft, SonicWALL and Citrix certifications would be considered a strong asset
Help Desk Training Support Specialist
By The Bishop Strachan School At Greater Toronto Area, Canada
Extensive health and dental benefits package
Discounted student tuition for eligible staff’s children
Use of on-site fitness center
And a chance to be part of a great community!
It Help Desk - Level 1
By Altis Technology At Ottawa, Ontario, Canada

Windows environment. Types of software includes: Office 365, Adobe suite, accounting software and internal CRM tool (built in house).

Bhjob15656_30830 - Service/Help Desk Support Consultant
By Myticas Consulting At Ottawa, Ontario, Canada
Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
Assist in creating and updating technical documentation, knowledge base articles, and user guides to improve self-service options for clients.
Conduct remote troubleshooting sessions using remote desktop tools to resolve technical issues efficiently.
2 to 5 years of experience in a similar technical support role, preferably in a Help Desk or Service Desk environment.
Excellent problem-solving skills, with the ability to diagnose and resolve technical issues methodically.
Effective communication skills, both verbal and written, with the ability to convey technical information in a clear and concise manner.
Help Desk Support Analyst
By Infoskill Intelligent Solutions Inc. At Greater Toronto Area, Canada
Appetite for working team members with diverse skill sets and experiences in North America
Keep client knowledgebase up to date
Proven experience with the Microsoft operating system and Office applications
Strong knowledge of workstation technologies and familiarity with infrastructure products and platforms
Support for our client base in addressing workstation, server, basic network and storage challenges
Work hand in hand with clients’ resident IT teams to resolve outstanding issues
It Help Desk Agent - Remote
By Desjardins Financial Security Independent Network - Alberta At Canada
Knowledge of user account management
Knowledge of incident and request management
Use management such as IT onboarding, user access reviews, role-based access controls of the multiple Internal applications of Collabria
Please note that other combinations of qualifications and relevant experience may be considered
Draft and maintain the required technical documentation, knowledge base of common technical issues and their solutions
A minimum of 1 year of relevant experience
Help Desk Support Analyst
By Compunnel Inc. At Canada
· Required Education: High school diploma or relevant work experience
· An understanding of technology and the ability to apply that knowledge to support all existing systems
· Excellent customer service skills required
· Excellent communication skills required
· Preferred work experience in technical support role but not required
· Under general oversight, provides after hours and weekend support as needed.
Help Desk Support Specialist
By STACK IT Recruitment At Mississauga, Ontario, Canada
2 years previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Help Desk Support Technician
By City Electric Supply At Vaughan, Ontario, Canada
● Hardware and Software Troubleshooting Skills
● 3-4 years’ experience in a relevant field
Working knowledge of MS Office Word and Excel
Strong interpersonal and communication skills
This position has no supervisory responsibilities.
City Electric Supply (CES) – Vaughan, Ontario, Canada
It Help Desk Jobs
By Robert Half At Oakville, Ontario, Canada
Asset: TMW or TMT ERP Experience
Minimum 2+ years working in a Help Desk / Tech Support / IT Specialist type role
Providing L1 / L2 Support + Working on Intermediate / Senior level projects
Windows (Windows Workstations) / Office 365
Hardware support (Laptops, Desktops, Cellphones, Printers etc)
Providing in person support (not just virtually, email or phone)
It Help Desk Support Technician
By Arrow Security At Smithtown, New Brunswick, Canada
Familiarity with ticketing systems, It service management tools, and remote support technologies
Stay updated on emerging technologies, industry trends, and best practices in IT support, continuously expanding technical knowledge and skill
Strong organizational and documentation skills, with the ability to create and maintain technical documentation and knowledge base articles
Diagnose and resolve technical problems by researching, troubleshooting, and identifying appropriate solutions, including remote desktop support and on-site visits if necessary
Prioritize and manager multiple support tickets simultaneously while adhering to established service level agreements (SLA's) and response timeframes
Create and maintain technical documentation, knowledge base articles, and user guides to facilitate issue resolution and promote self-service support options
Help Desk Support Jobs
By V-Soft Consulting Group, Inc. At Ontario, Canada
Has experience with tier 1 and tier 2 helpdesk support (Break-fix support)
Has experience in access provisioning support
Supports Google workspaces and MAC support
The first week would be ramping up activities.
It Help Desk Support (Level 1)
By RieVax At Burlington, Ontario, Canada
Offering onsite and remote help desk support.
Responding to email, chat or phone queries and offering help desk support.
Excellent verbal and written communication skills in English.
Excellent interpersonal and customer service skills.
Exceptional teamwork and leadership skills to help other technical support workers.
1 - 2 years of practical experience.
Help Desk Support Jobs
By Compunnel Inc. At Canada
· Required Education: High school diploma or relevant work experience
· An understanding of technology and the ability to apply that knowledge to support all existing systems
· Excellent sustomer service skills required
· Excellent communication skills required
· Preferred work experience in technical support role but not required
· Under general oversight, provides after hours and weekend support as needed.
It Customer Care & Help Desk Specialist
By Sunrise Farms At Surrey, British Columbia, Canada
Working knowledge of Active Directory and related user management tasks.
Provide operating and administration functions including user set up, configuration and management for systems and business applications.
Assist Systems Administration and IT Infrastructure team in support of users with requirements for remote access.
Understanding of Incident and Change Management and ability to follow Sunrise Farms’ process, procedure standards and methodologies.
Basic understanding of the project management life cycle.
Deliver exceptional customer service skills which include the passion to go above and beyond exceeding client expectations.
Help Desk Support Specialist
By Apex Systems At Halifax, Nova Scotia, Canada
- Strong organizational and inventory management skills.
- Proactive problem-solving abilities and attention to detail.
- Provide on-site and remote technical support to users, addressing computer hardware and software-related issues.
- Offer employee support for corporate applications, mobile devices, IP phones, printers, and laptops/desktops.
- Install, modify, and repair computer hardware and software according to business requirements.
- Previous experience in a help desk or technical support role.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Help Desk Support professional to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing solutions to technical problems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

IT Help Desk Support job skills required:

• Technical knowledge of computer hardware, software, and networks
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of IT service desk software
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively

What is IT Help Desk Support job Qualifications?

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Previous experience in a help desk or customer service role

What is IT Help Desk Support job Knowledge?

• Knowledge of Windows, Mac, and Linux operating systems
• Knowledge of networking protocols and technologies
• Knowledge of computer hardware and peripherals
• Knowledge of software applications and troubleshooting

What is IT Help Desk Support job Experience?

• Previous experience in a help desk or customer service role
• Experience with IT service desk software
• Experience with remote support tools

What is IT Help Desk Support job Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide technical support and guidance to customers