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Help Desk Support Analyst Jobs

Bilingual Help Desk Analyst
By CorGTA Inc. At Toronto, Ontario, Canada
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
• 1-2 Years Customer Service Experience
- Previous Help Desk or Contact Center experience
• Strong Verbal and written communication skills,
• empathy, finesse and interpersonal skills.
•High ability to work independently and manage one’s time.
Support Desk Analyst (Edmonton Corporate)
By Fountain Tire At Edmonton, Alberta, Canada
The necessary experience, knowledge, skills and abilities required in the role
Time management and organizational skills
During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
Implement and maintain service management strategies that align with the ITIL framework
Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
Extensive proven technical abilities, including logical troubleshooting and problem solving skills
Bilingual Help Desk Support Technician
By Dexian At Canada
Educate end- users on highly technical content regardless of level of experience.
Requires at least 1 year of experience in the field or in a related area
Be able to do hands and eyes on Infrastructure and servers as needed. Who You Are (Qualifications)
Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
Maintains, analyses, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems.
Help Desk Support Analyst
By Procom At Toronto, Ontario, Canada
Analyst - Help Desk Support - 1st Level– Mandatory Skills
Accuracy and attention to detail
Ability to gather, clarify and apply information transmitted verbally
Analyst - Help Desk Support - 1st Level
Analyst - Help Desk Support - 1st Level–
Analyst - Help Desk Support - 1st Level- Assignment Start Date
Help Desk Support Jobs
By Raise At Toronto, Ontario, Canada
3 different managers – all the same request
2 years of experience with tech support (+customer support)– expected to be on the phone all shift
Experience with a ticketing tool – ServiceNow is good or any other
Gear/equipment and access will be provided – candidate must have a “suitable space” at home
Active Directory knowledge is helpful
Comm skills – speaking as well as active listening, high WPM (typing), multitasking, busy/high pressure
Senior Help Desk Analyst
By Recruit Action inc. At Edmonton, Alberta, Canada
Focus on work-life balance to ensure your wellbeing and productivity. This position offers a remote work arrangement.
University degree Information Technology (IT), Business Management.
Experience in supporting post-secondary education systems and/or systems that support post-secondary education.
Experience documenting user requirements, business processes, and workflows
Hourly salary of $38.00 to $42.00, based on experience.
Experience supporting and collaborating directly with stakeholders and internal business areas.
Senior Help Desk Analyst
By vTech Solution Inc At Canada
- 2-yr diploma IT, Business Management or related discipline & 3-yr HD experience;
- 1-yr certificate IT, Business Management or related discipline & 4-yr HD experience;
The Consultant will provide resource(s) possessing the following skills and abilities:
D4 - Experience in supporting post-secondary education systems and/or systems that support post-secondary education.
D6 - Experience documenting user requirements, business processes, and workflows.
Resource will work remotely, though must be available for onsite meetings when required.
Help Desk Analyst Jobs
By Bevertec At Edmonton, Alberta, Canada
Help Desk Analyst works directly with end users to troubleshoot technical issues.
• Receive and respond to inquiries related to applications supported by the Help Desk.
• Advise inquirers of any resolution to an inquiry.
• Work effectively through communication with technical and /or business teams to resolve client issues.
• Make arrangements with external stakeholders and internal staff for training and any other items as required.
• Maintain an understanding of applications to ensure maximum support effectiveness.
Help Desk Training Support Specialist
By The Bishop Strachan School At Greater Toronto Area, Canada
Extensive health and dental benefits package
Discounted student tuition for eligible staff’s children
Use of on-site fitness center
And a chance to be part of a great community!
Bhjob15656_30830 - Service/Help Desk Support Consultant
By Myticas Consulting At Ottawa, Ontario, Canada
Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
Assist in creating and updating technical documentation, knowledge base articles, and user guides to improve self-service options for clients.
Conduct remote troubleshooting sessions using remote desktop tools to resolve technical issues efficiently.
2 to 5 years of experience in a similar technical support role, preferably in a Help Desk or Service Desk environment.
Excellent problem-solving skills, with the ability to diagnose and resolve technical issues methodically.
Effective communication skills, both verbal and written, with the ability to convey technical information in a clear and concise manner.
Help Desk Support Analyst
By Infoskill Intelligent Solutions Inc. At Greater Toronto Area, Canada
Appetite for working team members with diverse skill sets and experiences in North America
Keep client knowledgebase up to date
Proven experience with the Microsoft operating system and Office applications
Strong knowledge of workstation technologies and familiarity with infrastructure products and platforms
Support for our client base in addressing workstation, server, basic network and storage challenges
Work hand in hand with clients’ resident IT teams to resolve outstanding issues
Help Desk Support Analyst
By Compunnel Inc. At Canada
· Required Education: High school diploma or relevant work experience
· An understanding of technology and the ability to apply that knowledge to support all existing systems
· Excellent customer service skills required
· Excellent communication skills required
· Preferred work experience in technical support role but not required
· Under general oversight, provides after hours and weekend support as needed.
Help Desk Support Specialist
By STACK IT Recruitment At Mississauga, Ontario, Canada
2 years previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Help Desk Support Technician
By City Electric Supply At Vaughan, Ontario, Canada
● Hardware and Software Troubleshooting Skills
● 3-4 years’ experience in a relevant field
Working knowledge of MS Office Word and Excel
Strong interpersonal and communication skills
This position has no supervisory responsibilities.
City Electric Supply (CES) – Vaughan, Ontario, Canada
Help Desk Analyst Jobs
By Iron Systems, Inc At Canada
Essential troubleshooting abilities for Mac computers. It's not a required skill set, but if we find someone that would be great.
Hands-on experience and solid understanding of Windows 11 and Windows 10 operating systems.
Basic technical skills pertaining to laptop hardware, particularly in the HP and Mac.
Active Directory, O365, troubleshooting and comm skills
Basic troubleshooting skills and understanding of the Windows 365 environment.
Proficiency in performing password resets, enabling/disabling accounts, and managing AD groups is a must.
Help Desk Analyst Jobs
By TRINUS At Stony Plain, Alberta, Canada
Providing primary support for a variety of Trinus clients via phone, email and remote support tools.
Having fun while growing your knowledge in IT!
You have a deep understanding of IT concepts and a real passion for technology.
You love working with people and solving problems.
You are looking for a stable work environment in a growth-orientated company.
You enjoy working with a wide variety of technologies and IT solutions.
Help Desk Support Jobs
By V-Soft Consulting Group, Inc. At Ontario, Canada
Has experience with tier 1 and tier 2 helpdesk support (Break-fix support)
Has experience in access provisioning support
Supports Google workspaces and MAC support
The first week would be ramping up activities.
Help Desk Support Jobs
By Compunnel Inc. At Canada
· Required Education: High school diploma or relevant work experience
· An understanding of technology and the ability to apply that knowledge to support all existing systems
· Excellent sustomer service skills required
· Excellent communication skills required
· Preferred work experience in technical support role but not required
· Under general oversight, provides after hours and weekend support as needed.
Help Desk Support Specialist
By Apex Systems At Halifax, Nova Scotia, Canada
- Strong organizational and inventory management skills.
- Proactive problem-solving abilities and attention to detail.
- Provide on-site and remote technical support to users, addressing computer hardware and software-related issues.
- Offer employee support for corporate applications, mobile devices, IP phones, printers, and laptops/desktops.
- Install, modify, and repair computer hardware and software according to business requirements.
- Previous experience in a help desk or technical support role.
Junior Systems Support (Help Desk)
By West Parry Sound Health Centre At Parry Sound, Ontario, Canada
Excellent time management and organization skills.
Minimum 1 years of experience in IT service desk.
Excellent written and verbal communication abilities.
Working knowledge of computer systems, peripherals, and communications equipment.
Working knowledge of computer networking and cabling infrastructure.
Working knowledge of Microsoft O365 and Azure, MS Office, Teams, SharePoint.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Support Analyst to join our team and provide top-notch customer service and technical support. You will be responsible for troubleshooting hardware and software issues, providing technical assistance, and resolving customer inquiries. If you have a passion for technology and a commitment to providing excellent customer service, this is the job for you!

Overview Help Desk Support Analysts provide technical assistance to customers and employees who are having computer-related problems. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries. Detailed Job Description Help Desk Support Analysts are responsible for providing technical assistance to customers and employees who are having computer-related problems. They must be able to troubleshoot hardware and software issues, provide technical support, and help customers with their inquiries. They must also be able to diagnose and resolve technical issues, and provide technical advice and support. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of networking and operating systems
• Ability to diagnose and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in computer science, information technology, or a related field
• Previous experience in a help desk or technical support role
• A+ certification or other technical certifications
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a help desk or technical support role
• Experience in customer service
Job Responsibilities
• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical advice and support
• Diagnose and resolve technical issues
• Respond to customer inquiries
• Monitor and maintain computer systems
• Update customer information in the customer service database