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It Help Desk Administrator L2
Company | Cementation Americas |
Address | North Bay, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Mining |
Expires | 2023-07-23 |
Posted at | 10 months ago |
Location: Corporate Office North Bay, ON
- Work in compliance with all Health and Safety rules and regulations for Cementation.
- Be aware of any health and safety hazards or infractions and report same to Health and Safety Department.
- Keep the IT cubicles and server room free from debris on the floor.
- Troubleshoot employee computers.
- Provide services to clients as requested i.e., moving files to various locations on network; burn CDs as required.
- Effectively use Help Desk Ticket System to manage day to day requests.
- Other duties as assigned.
- Troubleshoot printing issues.
- Work with and set up VPN software.
- Create/edit/modify users & email.
- Assist in maintaining and troubleshooting a network with approximately 170 internal users and several field and satellite offices.
- Maintain and manage an inventory of computer and network equipment.
- Format/Install/Configure new and old computers.
- Has no direct reports, however, is responsible for delegating and monitoring the work of students/interns working in the department and third-party suppliers.
- Travel period may range from one day to several weeks.
- Travel may include overseas assignments.
- This position has the requirement for occasional travel to our project sites and offices.
- Microsoft Certifications would be considered an asset.
- College diploma or equivalent.
- 1 year experience.
- Experience with SolidWorks/AutoCAD is considered an asset.
- Familiar with remote desktop software.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Working knowledge of Windows 10 installation and troubleshooting.
- Proficient with HP, Canon and Xerox printers in a network environment.
- Proficient in current on Office 365 Products.
- Able to work in a group environment.
- Able to effectively prioritize workload to ensure deadlines are met.
- Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
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