It Administration Lead Jobs

illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin™, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin™ brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit illumin.com and check out our Life @ illumin video here!

illumin is seeking a highly skilled and experienced IT Lead to manage our small corporate IT department located in Toronto. As the IT Lead, you will be responsible for providing overall direction and guidance for our corporate IT operations. This includes overseeing the efficient functioning of our IT systems, managing the relationship with our managed services provider for the service desk, and ensuring the smooth operation of our technology infrastructure. You will report directly to the Director of Infrastructure & Operations and collaborate closely with other department heads to support illumin’s technology needs.

What You Will Do:

Leadership and Strategy

• Provide strategic guidance and vision for the corporate IT department in alignment with the company's goals and objectives
• Collaborate with the Director of Infrastructure & Operations to establish long-term technology goals and roadmap for the organization
• Stay up to date with industry trends and advancements to identify opportunities for technology innovation and improvement
• Develop and implement IT policies, procedures, and best practices to enhance efficiency, security, and reliability

IT Operations Management

• Manage the relationship with the managed services provider for the service desk, including monitoring service level agreements (SLAs) and ensuring prompt resolution of user issues
• Oversee the day-to-day operations of the corporate IT department, ensuring smooth functioning of all IT systems and infrastructure
• Lead a small team of IT professionals, providing mentorship, guidance, and performance evaluations
• Coordinate with other departments to understand their technology needs and provide timely support and solutions

Technology Infrastructure

• Manage and maintain illumin’s corporate IT and office infrastructure, including servers, network equipment, and software applications
• Ensure the security and integrity of all IT systems through regular audits, vulnerability assessments, and implementation of appropriate controls
• Collaborate with the Director of Infrastructure & Operations to plan and execute technology upgrades, migrations, and system enhancements
• Monitor and optimize system performance, availability, and scalability to meet business requirements

Vendor and Budget Management

• Manage the IT budget, including cost analysis, forecasting, and expenditure tracking
• Evaluate vendor proposals and recommend solutions that align with the illumin’s technology strategy and budgetary constraints
• Oversee relationships with some IT vendors, negotiating contracts, and ensuring compliance with agreed-upon terms

IT Support and User Training

• Develop and deliver training programs to enhance technology skills and awareness among employees
• Foster a customer-centric approach to IT support, striving to provide exceptional service and user satisfaction
• Ensure timely and effective resolution of user issues, working closely with the service desk team

What You Will Need:

• Strong knowledge of IT infrastructure, including networks, servers, storage systems, and cloud technologies
• Define and track metrics on a regular basis related to the performance of the team and team members
• Flexibility to work in the office 4 days a week and occasional after-hours availability for critical issues or project implementations
• Proven experience in a leadership role within corporate IT, preferably in a small to mid-sized organization
• Familiarity with managed services models and experience managing relationships with external service providers
• Proficient in IT service management (ITSM) frameworks, such as ITIL is a must
• Strong knowledge of IT related compliance such as SOC2 and/or ISO 27001/2
• Strong problem-solving abilities and the capacity to make informed decisions
• Solid understanding of cybersecurity principles and best practices
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• You may be required to work some evening and weekends, depending on project demands

If you are an experienced IT professional with strong leadership skills and a passion for driving technology excellence, we encourage you to apply for this position. Join our team and play a pivotal role in shaping the future of our corporate IT operations.

GREAT PLACE TO WORK®

illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.

DISCLAIMER

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES

illumin is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.

All employment decisions at illumin are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of the offence.

illumin provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at [email protected]. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.

Let us know what we can do to help you be successful during your recruitment experience at illumin.