Business Analyst - It - 4

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Hiring Manager: Senior Manager, Core Operations

Location Address: Hybrid team meets once a month in office at 333 King Street E need candidates in the GTA.

Contract Duration: ASAP to 10/31/2023 approx. 2.5 months - short due to funding approval

Possibility of extension (for another 6 months, and again 6 more months) & conversion to FTE

Number of Positions: 1

Schedule Hours: Standard 37.5 hrs/week (Possible OT on call on a rotation basis once a week every 3-4 weeks) * NOTE: Candidates Need to be OK to work on call on a rotation basis on weekends/evenings as well

Max BNS rate: ***/Hr

Reason: Backfill

Role: Mix of a Business Analyst + Application Support Analyst

Story Behind the Need

Business group: Canadian Digital Banking Engineering Core - The Digital Engineering Operations team is responsible for the production support and operation of the Banks retail Digital Channels (Scotia OnLine and Mobile Banking); Online brokerage (customers who do direct trading, GICs, mutual funds etc.); Mobile Payments and related production applications.

Project: Atlantis project support on application issues for user journeys working on new mobile app for full service with customers who have investment advisors, pilot in Q1 of 2024 and supporting on steady state apps

Candidate Value Proposition:

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success a great team culture that we are very proud of!

We provide you with the tools and technology needed to create beautiful customer experiences

You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world

Exposure to a miriad of business and product lines to explore their own interests, not expected to always stay in role so great exposure to BLs at the Bank

Typical Day in Role:

The incumbent is responsible for the maintenance, support and change control of Bank's digital channel operations. She/he will part of a team of that will be responsible for incident/problem management of Scotia Online brokerage, Mobile brokerage and related production change activities. The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to:

Canadian Banking;

Scotia Digital

Technology partners;

Customer facing staff:

QA departments

Vendors

Product groups

Business lines

This position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events. Please be aware that on a rotation basis, there will be responsibilities outside of traditional working hours and compensation will be provided.

Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement

Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance.

Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support.

Assist in the development of processes designed to report, analyze, and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.

Demonstrate leadership abilities and collaborate effectively with various technology and product partners.

Be curious as the skill set and product knowledge will be ever evolving.

Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure.

Candidate Requirements/Must Have Skills:

1) 8+ years of total work experience as an Analyst (business analyst, application support analyst, financial analyst) preferably within banking, FI

2) 1+ years’ experience as a Registered Representative (RR) or Investment Representative (IR)

3) 1+ years’ experience writing SQL queries

NOTE: Candidates Need to be OK to work on call on a rotation basis on weekends/evenings as well

Nice-To-Have Skills:

1) Problem management experience

2) Experience as an Application Support Analyst within FI

3) 2+ years’ experience doing incident management with system diagnosis tools e.g., Dynatrace, Splunk (impact, root cause analysis)

4) ITIL certification an asset

5) CFA candidate/charter holder

Soft Skills Required:

Strong logical thinking in understanding end to end use cases, as well as mapping them to system flows.

Curious and experimental mindset to drive innovation amidst uncertainty.

Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests.

Education:

Post-secondary degree in a related field (technical or business)

Completion of the Canadian Securities Course and/or experience support wealth management use cases an asset

ITIL certification an asset

CFA candidate/charter holder

Best VS. Average Candidate:

Ideal candidate has a curious mindset who asks probing questions, helps in growth when doing incident management, has a strong customer focus with understanding of how work impacts the customer; strong in incident management, supporting wealth management user journeys; ability to communicate the customer impact concisely and tie back to system problem and vice versa (e.g. trying to understand why system broken as am impact of a broken customer journey)

Candidate Review & Selection

1 round with HM 1 hour MS Teams Video Interview video on required behavioral business and technical questions.

Hiring Managers availability to interview: HM away Aug 3-4, otherwise ASAP