It Help Desk Analyst

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a Great Place to Work®, recognized among Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, North America’s Most Engaged Workplaces, and placed on the 2022 Report on Business Women Lead Here list, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare.
goeasy is seeking an IT Help Desk Analyst to work in our new downtown Toronto Office. This individual will provide Tier 1 support, maintenance, basic network troubleshooting, and user orientation for personal computing devices, desktop software, and related peripherals to internal staff. As the successful applicant, you will report directly to the Senior Manager, IT Operations. IT Services is a department in which roles and personnel will evolve as customer needs and technologies change. This is a great opportunity for those in early career or recent graduates looking for a foot in the door to a growing company!
Responsibilities

• Channel and escalate technically complex problems to the appropriate resources
• Perform other related duties as assigned
• Install software and computer peripherals
• Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution
• Identify when off-site repairs are required and coordinate with third party vendors
• Facilitate user password resets
• Perform computer equipment repairs; manage network printers and wireless connectivity
• Coach users in the use of hardware, software and file management
• Document best practices
• Provide basic network troubleshooting
• Ensure warranty and registration requirements are fulfilled
• Provide Android/iPhone support and front-line telephone support
• Prepare and test new computer equipment and oversee shipping to new store locations
• Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required
• Maintain and deploy standard hardware ‘image’ to variety of hardware platforms.
• Contribute ideas and solutions to IT Services issues at large

Qualifications

• Previous experience in basic networking troubleshooting is an asset
• Having knowledge of Mac OS is an asset
• Post-secondary or industry equivalent technical training, or equivalent combination of education and experience
• Technical support experience in a medium (100 – 500+ staff) to a large (500 - 2,000+ staff) professional organization is an asset
• Strong English communication skills: both written and verbal
• Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is an asset
• Knowledge of SCCM is an asset

Please note: this role requires full time, onsite attendance at our 221 Yonge Street office, Toronto (Dundas Subway station)
Internal applicants: please apply through the link and provide written support from your current manager
Diversity, Inclusion, And Equal Opportunity Employment
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below:
http://goeasy.com/careers/