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Help Desk Support Representative Jobs

Bilingual Help Desk Support Technician
By Dexian At Canada
Educate end- users on highly technical content regardless of level of experience.
Requires at least 1 year of experience in the field or in a related area
Be able to do hands and eyes on Infrastructure and servers as needed. Who You Are (Qualifications)
Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
Maintains, analyses, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems.
Help Desk Support Analyst
By Procom At Toronto, Ontario, Canada
Analyst - Help Desk Support - 1st Level– Mandatory Skills
Accuracy and attention to detail
Ability to gather, clarify and apply information transmitted verbally
Analyst - Help Desk Support - 1st Level
Analyst - Help Desk Support - 1st Level–
Analyst - Help Desk Support - 1st Level- Assignment Start Date
Help Desk Support Jobs
By Raise At Toronto, Ontario, Canada
3 different managers – all the same request
2 years of experience with tech support (+customer support)– expected to be on the phone all shift
Experience with a ticketing tool – ServiceNow is good or any other
Gear/equipment and access will be provided – candidate must have a “suitable space” at home
Active Directory knowledge is helpful
Comm skills – speaking as well as active listening, high WPM (typing), multitasking, busy/high pressure
Help Desk Training Support Specialist
By The Bishop Strachan School At Greater Toronto Area, Canada
Extensive health and dental benefits package
Discounted student tuition for eligible staff’s children
Use of on-site fitness center
And a chance to be part of a great community!
Bhjob15656_30830 - Service/Help Desk Support Consultant
By Myticas Consulting At Ottawa, Ontario, Canada
Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
Assist in creating and updating technical documentation, knowledge base articles, and user guides to improve self-service options for clients.
Conduct remote troubleshooting sessions using remote desktop tools to resolve technical issues efficiently.
2 to 5 years of experience in a similar technical support role, preferably in a Help Desk or Service Desk environment.
Excellent problem-solving skills, with the ability to diagnose and resolve technical issues methodically.
Effective communication skills, both verbal and written, with the ability to convey technical information in a clear and concise manner.
Help Desk Support Analyst
By Infoskill Intelligent Solutions Inc. At Greater Toronto Area, Canada
Appetite for working team members with diverse skill sets and experiences in North America
Keep client knowledgebase up to date
Proven experience with the Microsoft operating system and Office applications
Strong knowledge of workstation technologies and familiarity with infrastructure products and platforms
Support for our client base in addressing workstation, server, basic network and storage challenges
Work hand in hand with clients’ resident IT teams to resolve outstanding issues
Help Desk Support Analyst
By Compunnel Inc. At Canada
· Required Education: High school diploma or relevant work experience
· An understanding of technology and the ability to apply that knowledge to support all existing systems
· Excellent customer service skills required
· Excellent communication skills required
· Preferred work experience in technical support role but not required
· Under general oversight, provides after hours and weekend support as needed.
Help Desk Support Specialist
By STACK IT Recruitment At Mississauga, Ontario, Canada
2 years previous experience working in a managed IT services environment
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Deep working knowledge of operating systems - Windows, OSX, Linux
Proven technical, analytical and problem-solving tech support skills
Must possess and demonstrate excellent interpersonal and communication skills
IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
Help Desk Support Technician
By City Electric Supply At Vaughan, Ontario, Canada
● Hardware and Software Troubleshooting Skills
● 3-4 years’ experience in a relevant field
Working knowledge of MS Office Word and Excel
Strong interpersonal and communication skills
This position has no supervisory responsibilities.
City Electric Supply (CES) – Vaughan, Ontario, Canada
Help Desk Support Jobs
By V-Soft Consulting Group, Inc. At Ontario, Canada
Has experience with tier 1 and tier 2 helpdesk support (Break-fix support)
Has experience in access provisioning support
Supports Google workspaces and MAC support
The first week would be ramping up activities.
Client Representative, Help Desk And Escalation
By Bell At Toronto, Ontario, Canada
Very strong time management skills with the ability to multi-task
Coordinate customer approved Changes (Changed Management)
Workload queue & prioritization management
Manage tickets/orders until completion/closure; escalating to support manager when required
Strong negotiation, conflict resolution and relationship building skills
Focus on quality and resolution, prioritizing the client experience
Help Desk Support Jobs
By Compunnel Inc. At Canada
· Required Education: High school diploma or relevant work experience
· An understanding of technology and the ability to apply that knowledge to support all existing systems
· Excellent sustomer service skills required
· Excellent communication skills required
· Preferred work experience in technical support role but not required
· Under general oversight, provides after hours and weekend support as needed.
Help Desk Support Specialist
By Apex Systems At Halifax, Nova Scotia, Canada
- Strong organizational and inventory management skills.
- Proactive problem-solving abilities and attention to detail.
- Provide on-site and remote technical support to users, addressing computer hardware and software-related issues.
- Offer employee support for corporate applications, mobile devices, IP phones, printers, and laptops/desktops.
- Install, modify, and repair computer hardware and software according to business requirements.
- Previous experience in a help desk or technical support role.
Junior Systems Support (Help Desk)
By West Parry Sound Health Centre At Parry Sound, Ontario, Canada
Excellent time management and organization skills.
Minimum 1 years of experience in IT service desk.
Excellent written and verbal communication abilities.
Working knowledge of computer systems, peripherals, and communications equipment.
Working knowledge of computer networking and cabling infrastructure.
Working knowledge of Microsoft O365 and Azure, MS Office, Teams, SharePoint.
Technical Support Help Desk
By LanceSoft, Inc. At North York, Ontario, Canada
Knowledge of General Ledgers, cash orders or any accounting skills would be asset.
1+ years of experience in a similar customer service-related position
1+ years of experience of phone customer support preferably within the financial transactions space
Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or position.
Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
On-site for the first 1 month for training, then once a month in office
Help Desk Support (Windows & Office365)
By OnX Canada At Canada
3-5 years’ experience with operation of computer system and peripheral equipment;
Basic Technical Certification (A+, networking, MCP, etc.) would be an assett
Strong communication and customer service, can-do attitude, with good follow-through skills
Keen interest and ability to learn new software and hardware, good knowledge of computer hardware and software, including Microsoft Office
3-5 years of working in a help desk supporting Windows and Office365
Associate Degree in Computer Science, Information Technology, or related field
Level 1 Support Personnel / Help Desk
By NLB Services At Canada
Manage help desk software or ticket system
Must possess good communication skills either via phone or email
Location of Work: Remote (Canada / US)
Experience with AS2 communications, preferably Cyclone
Experience reading translation maps and finding data errors
Take on initial telephone or email inquiries from clients
Customer Service Representative, Help/Escalation Desk
By Bell At Montreal, Quebec, Canada
Excellent management of priorities (organization and planning)
Recent experience as a customer service representative with the Small and Medium or Medium Business Markets.
Adaptability and ability to manage change (continually changing priorities/tasks)
Ability to manage several tasks at once
Strong abilities in active listening, empathy and win-win negotiations.
Extensive knowledge of small and medium business products and business solutions and related processes
Help Desk Support Jobs
By TechInsights At Ottawa, Ontario, Canada
Strong knowledge of computer hardware, software, and operating systems, including experience with Microsoft-related technologies.
Provide in-person and remote technical support across the company.
3-5 years of experience in a help desk support role or a similar position is required.
Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively.
Excellent written and verbal communication skills.
Skill to prioritize, delegate and stick to strict deadlines is important.
Help Desk Support Specialist
By Hire IT People, Inc At Canada
Utilise excellent customer service skills and exceed customers’ expectations
Preserve and grow your knowledge of help desk procedures, products and services
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports

Are you looking for a challenging and rewarding role in Help Desk Support? We are looking for an experienced and motivated Help Desk Support Representative to join our team! You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. If you have excellent problem-solving skills and a passion for helping others, this could be the perfect job for you!

Overview Help Desk Support Representatives provide technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. Detailed Job Description Help Desk Support Representatives are responsible for providing technical support to customers and employees. They must be able to troubleshoot hardware and software issues, provide technical advice, and resolve customer inquiries. They must also be able to provide customer service and maintain customer relationships. Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot hardware and software issues
• Knowledge of network systems and protocols
• Ability to provide technical advice
• Knowledge of customer service principles
• Ability to work independently
• Excellent communication skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting hardware and software issues
• Experience in providing technical advice
Job Responsibilities
• Troubleshoot hardware and software issues
• Provide technical advice
• Resolve customer inquiries
• Maintain customer relationships
• Provide customer service
• Monitor customer feedback
• Update customer records
• Document customer interactions