It Help Desk - Fixanator - Toronto

Are you seeking new challenges? Looking to join a team that makes a difference? Look no further, Team Fixanator is seeking an enthusiastic customer service-oriented person with a passion for technology who wants to help people.

Klick Inc. has an immediate opening at our office in Toronto for an Entry level Help Desk Specialist, aka “The Fixanator”. This isn’t your usual desktop support job. Our team is the front line to all things technical and we’re here to solve problems.

Responsibilities:

• Work as part of a local team of “Fixanators” to provide top tier technical and customer service to our community of amazing staff
• G Suite support including; Drive, Hangouts, Mail and Calendaring
• Respond to requests from staff requiring assistance with issues relating to desktop computing, application support and connectivity issues on both Macintosh and Windows (60/40).Moves, adds and changes (MAC) including installations, relocation and upgrades of workstations
• Patching and updating of workstations both Mac and Windows
• Video conferencing and administration (Zoom experience preferred).Printer configuration and support
• Ensures staff are kept informed of time delays associated with the problem resolutions, the nature of the problem or the volume of outstanding issues requiring resolution.
• Operate as the first contact for all internal technical support requests via email, phone and in person
• Microsoft Office administration including; PowerPoint, Excel and Word
• Assist in office renovations and new builds

Requirements:

• Effective communication, analytical and troubleshooting skills
• Customer service focused
• Must demonstrate a sense of urgency and ability to prioritize tickets
• Basic understanding of networking of workstations on the LAN/WAN
• Ability to work in a collaborative team environment
• Must have an understanding of Mac OSX and Windows 7/10
• May be required to work flexible shifts

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.