It Help Desk Support Agent Jobs

3 different managers – all the same request

2 years of experience with tech support (+customer support)– expected to be on the phone all shift

Experience with a ticketing tool – ServiceNow is good or any other

Gear/equipment and access will be provided – candidate must have a “suitable space” at home

Active Directory knowledge is helpful

Comm skills – speaking as well as active listening, high WPM (typing), multitasking, busy/high pressure

Automate/Labtech or other RMM (Remote Monitoring and Management) system

Microsoft Server management, including Active Directory

Excellent English verbal and written communication skills

Strong problem-solving and decision-making skills

Desire to learn new IT skills and genuine interest in technology

Microsoft, SonicWALL and Citrix certifications would be considered a strong asset

Knowledge of user account management

Knowledge of incident and request management

Use management such as IT onboarding, user access reviews, role-based access controls of the multiple Internal applications of Collabria

Please note that other combinations of qualifications and relevant experience may be considered

Draft and maintain the required technical documentation, knowledge base of common technical issues and their solutions

A minimum of 1 year of relevant experience

Asset: TMW or TMT ERP Experience

Minimum 2+ years working in a Help Desk / Tech Support / IT Specialist type role

Providing L1 / L2 Support + Working on Intermediate / Senior level projects

Windows (Windows Workstations) / Office 365

Hardware support (Laptops, Desktops, Cellphones, Printers etc)

Providing in person support (not just virtually, email or phone)

Familiarity with ticketing systems, It service management tools, and remote support technologies

Stay updated on emerging technologies, industry trends, and best practices in IT support, continuously expanding technical knowledge and skill

Strong organizational and documentation skills, with the ability to create and maintain technical documentation and knowledge base articles

Diagnose and resolve technical problems by researching, troubleshooting, and identifying appropriate solutions, including remote desktop support and on-site visits if necessary

Prioritize and manager multiple support tickets simultaneously while adhering to established service level agreements (SLA's) and response timeframes

Create and maintain technical documentation, knowledge base articles, and user guides to facilitate issue resolution and promote self-service support options

Has experience with tier 1 and tier 2 helpdesk support (Break-fix support)

Has experience in access provisioning support

Supports Google workspaces and MAC support

The first week would be ramping up activities.

Offering onsite and remote help desk support.

Responding to email, chat or phone queries and offering help desk support.

Excellent verbal and written communication skills in English.

Excellent interpersonal and customer service skills.

Exceptional teamwork and leadership skills to help other technical support workers.

1 - 2 years of practical experience.

· Required Education: High school diploma or relevant work experience

· An understanding of technology and the ability to apply that knowledge to support all existing systems

· Excellent sustomer service skills required

· Excellent communication skills required

· Preferred work experience in technical support role but not required

· Under general oversight, provides after hours and weekend support as needed.

Create and manage user accounts and permissions.

Bachelor's degree in computer science, Information Technology, or a related field (Not necessary, but IT bachelor or certifications are desirable)

Proven experience in providing IT support and troubleshooting technical issues (+2 years).

Strong knowledge of computer systems, networks, and software applications.

Excellent problem-solving and communication skills.

Respond to user inquiries and provide technical support via phone and email.

3-5 years’ experience with operation of computer system and peripheral equipment;

Basic Technical Certification (A+, networking, MCP, etc.) would be an assett

Strong communication and customer service, can-do attitude, with good follow-through skills

Keen interest and ability to learn new software and hardware, good knowledge of computer hardware and software, including Microsoft Office

3-5 years of working in a help desk supporting Windows and Office365

Associate Degree in Computer Science, Information Technology, or related field

Maintains daily performance of computer systems. Installs, modifies, and repairs computer hardware and software. Performs remote troubleshooting through diagnostic techniques

Writes training manuals and/or support documents under manager review to support IT and company initiatives

1-2 years experience in IT Helpdesk/Desktop support

Exceptional communication and interpersonal skills, both formal and informal

Demonstrates proficient technical skills and is able to deliver assigned tasks independently

Provides accurate information on IT products or services

Exceptional organizational and time-management skills

Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely

Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements

Various other duties as requested by management

Active Directory administration, including object and NTFS security management

3-5 years’ of proven experience as IT Technician or similar role

You have very strong organizational and time management skills;

Support corporate teams regarding restaurant systems, daily sales, finance audits, and all escalated issues reported by corporate employees and departments.

You have a 2-year diploma or degree in Information Technology, Computer Sciences or relevant degree, or equivalent work experience;

You have strong working knowledge of various Point of Sale systems (both hardware and software) – POSitouch preferred;

You have excellent customer service skills;

You may have the added experience or understanding of restaurant operations.

Strong knowledge of computer hardware, software, and operating systems, including experience with Microsoft-related technologies.

Provide in-person and remote technical support across the company.

3-5 years of experience in a help desk support role or a similar position is required.

Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively.

Excellent written and verbal communication skills.

Skill to prioritize, delegate and stick to strict deadlines is important.

Understanding of remote management tools and techniques

Daily management of help desk queues and tickets via the Zendesk platform

Learn and support VetStrategy’s standard practice management clinic software at the expert level

Remote and onsite support when required

Bilingual (English/French) language skills are highly desired

5+ years’ experience in a similar role

Experience with ITIL service management concepts and methodologies and certification

Experience with JAMF device management software

Experience in an IT Managed Services environment is strongly desired.

Excellent time management and ability to effectively prioritize issues

Career growth and professional development through certifications

A comprehensive benefit package, and

Follow Help Desk procedure documents and knowledge base articles;

Manage assigned incidents to resolution;

CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred or underway;

Able to describe, create and manage system documentation including SOP's and routine status reports;

Self-starter with strong customer service orientation, organizational and communication skills and a positive, can-do attitude.

technology issues experiences by Organigram's employees. Help Desk Support is responsible for

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

1-2 years’ experience within the IT support field.

Basic knowledge of networking and windows domain

Basic knowledge of Office 365 and Azure

Handle Tier 1 help desk escalations through tickets.

Install, upgrade, configure and document computer hardware, operating systems, and applications.

Video conferencing and administration (Zoom experience preferred).Printer configuration and support

Effective communication, analytical and troubleshooting skills

Operate as the first contact for all internal technical support requests via email, phone and in person

Microsoft Office administration including; PowerPoint, Excel and Word

G Suite support including; Drive, Hangouts, Mail and Calendaring

Patching and updating of workstations both Mac and Windows

Two (2) or more years of experience providing computer support to users over the phone and on-site;

Knowledge of common diagnostic and antivirus/anti-spyware software;

Knowledge of physical installation and configuration and installation of computer and mobile device operating systems is required;

Knowledge of technology problem diagnostics is required; Knowledge of ITIL prescribed support processes;

Knowledge of Apple ABM and Samsung Knox is an asset;

Good communication and outreach skills with users;