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Service Desk Support Jobs

Support Desk Analyst (Edmonton Corporate)
By Fountain Tire At Edmonton, Alberta, Canada
The necessary experience, knowledge, skills and abilities required in the role
Time management and organizational skills
During the course of troubleshooting, utilize support systems, remote control tools and technical or functional knowledge to resolve customer issues
Implement and maintain service management strategies that align with the ITIL framework
Follow all defined IS Methods (i.e. Change Management, KT Problem Analysis)
Extensive proven technical abilities, including logical troubleshooting and problem solving skills
Service Desk/Desktop Support- Cad $20/Hr Max On Inc
By Compest Solutions Inc. At Toronto, Ontario, Canada
2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting
6. Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)
7. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment
14. Troubleshooting experience using remote control tools like Bomgar
1. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)
3. Working experience in Internet troubleshooting and wireless routers
Senior Global Service Desk Specialist (It Technical Support)
By Teladoc Health At Toronto, Ontario, Canada
Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
Desktop software installation and troubleshooting for local and remote users
Keep peers and manager informed of trends, significant problems and delays.
Bachelor's Degree in in Business, Marketing or related field (or equivalent in relevant work experience) required
Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
+ 3-6 years’ experience working within a Help Desk, Call Center or NOC environment
Bhjob15656_30830 - Service/Help Desk Support Consultant
By Myticas Consulting At Ottawa, Ontario, Canada
Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
Assist in creating and updating technical documentation, knowledge base articles, and user guides to improve self-service options for clients.
Conduct remote troubleshooting sessions using remote desktop tools to resolve technical issues efficiently.
2 to 5 years of experience in a similar technical support role, preferably in a Help Desk or Service Desk environment.
Excellent problem-solving skills, with the ability to diagnose and resolve technical issues methodically.
Effective communication skills, both verbal and written, with the ability to convey technical information in a clear and concise manner.
Helpdesk, Service Desk And Desktop Support Specialist
By Modis At Ottawa, Ontario, Canada

Helpdesk, Service Desk and Desktop Support Specialist - MUST HAVE SECRET CLEARANCE

It Service Specialist (Service Desk Support)
By S&C Electric Company At Toronto, Ontario, Canada
Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C. 
S&C Offers a Competitive Package Of Pay And Benefits, Including
Excellent inter-personal skills especially in oral and written communications. 
Flexible Benefit Options, medical 100% paid by S&C
The responsibilities of this position include, but are not limited to, the following: 
Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation. 
Technical Support Service Desk
By The Dufresne Group At Winnipeg, Manitoba, Canada
High School Diploma, GED, or equivalent skills and experience
Technical certifications or experience in CompTIA A+ and Microsoft.
Solid knowledge and demonstrated experience using desktop products and operating systems.
Comprehensive benefits plan and excellent employee discounts;
Contribute technical content and departmental procedures to the Service Desk knowledge base
1-2 years of experience in a diverse technology and customer service-focused role
Sr Assitant Customer Support Service Desk
By DXC Technology At Montreal, Quebec, Canada
Interfaces with team members, management, and customers in reference to customer service issues
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
Experience working with and skilled in the use of help desk software
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
Two or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Service Desk Support Jobs
By Newport Williams At Edmonton, Alberta, Canada
The successful candidate will have experience in supporting post-secondary education systems and/or systems that support post-secondary education.
Our Alberta government client is in need of a Technical Support Specialist for a 2-year contract.
Help Desk Analyst works directly with end users to troubleshoot technical issues.
• Receive and respond to inquiries related to applications supported by the Help Desk.
• Advise inquirers of any resolution to an inquiry.
• Work effectively through communication with technical and /or business teams to resolve client issues.
Service Desk / Tech Support
By QLogitek At Mississauga, Ontario, Canada
Provide phone and email-based help desk support and resolve problems as per client requirements.
5 years of hands-on IT support experience
Experience with user account administration with Active Directory
Experience with Troubleshooting printers, and other peripherals
A+, or other industry certifications would be an asset ITIL v3 or v4.
Exceptional writing skills, including documenting configuration and support information.
Service Desk Support Jobs
By CBL Solutions - Digital Transformation Experts At Fort McMurray, Alberta, Canada
(4.) Work on value adding activities such Knowledge base update and management, Training fresher’s, coaching analysts
(3.) To adhere to quality standards, regulatory requirements and company policies
Location: Fort Mcmurray Alberta, Canada
This role is a combination of Service Desk and Deskside Support.
Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
Answer questions on use or features for all standard hardware and software systems.
L1- Desktop Support / Service Desk Specialist
By Interactive Brokers At Montreal, Quebec, Canada
Participates in department or firmwide projects as instructed by IT Department management
Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.
A+, Network+, Microsoft, VMWare certifications preferred, but not required.
Minimum 1 year of technical support experience
Possess strong abilities in organizing, prioritizing and multitasking
Expected to be a team player who shares knowledge for collective growth.
Service Desk Consultant Jobs
By McGill University At Montreal, Quebec, Canada

Comment postuler à un emploi (pour les candidats externes)

Technician, Support Desk Jobs
By Goodmans LLP At Toronto, Ontario, Canada
Post-secondary education or equivalent working experience in an Information Technology related field
Provides support through a combination of telephone, email, desk side and remote support, escalating issues as required
Minimum 1-year relevant experience in a professional services environment
Knowledge of Android, and iOS handheld devices
Strong technical problem solving skills
Strong communication skills (written & verbal)
Support Desk Manager Jobs
By Sabre Limited At Cambridge, Ontario, Canada
Implement best practices for customer success management.
Has experience in the MSP space as a manager or leader.
Plan, arrange, and coordinate with other managers.
Ready the team for the growth into the US market and beyond.
Create process and methods that control costs and outcomes.
Measure and ensure the customer SLA are followed appropriately.

Are you looking for an exciting and rewarding opportunity to provide outstanding customer service? We are looking for a Service Desk Support professional to join our team and provide exceptional technical support to our customers. You will be responsible for troubleshooting customer issues, resolving technical problems, and providing helpful advice and guidance. If you have excellent communication and problem-solving skills, then this could be the perfect job for you!

Overview of Service Desk Support:

Service Desk Support is a customer service role that provides technical assistance to customers and employees. This role is responsible for responding to customer inquiries, troubleshooting technical issues, and providing technical support to customers and employees.

Detailed Job Description of Service Desk Support:

The Service Desk Support role is responsible for providing technical assistance to customers and employees. This includes responding to customer inquiries, troubleshooting technical issues, and providing technical support. The Service Desk Support role is also responsible for maintaining customer service standards, resolving customer complaints, and providing customer feedback to management.

What is Service Desk Support Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Service Desk Support Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to troubleshoot technical issues

What is Service Desk Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures

What is Service Desk Support Job Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting technical issues
• Experience providing customer service
• Experience working with customer service software and tools

What is Service Desk Support Job Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot technical issues and provide solutions
• Maintain customer service standards and resolve customer complaints
• Provide customer feedback to management
• Monitor customer service software and tools
• Follow customer service processes and procedures