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Helpdesk, Service Desk And Desktop Support Specialist

Company

Modis
Address Ottawa, Ontario, Canada
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-25
Posted at 9 months ago
Job Description

Helpdesk, Service Desk and Desktop Support Specialist - MUST HAVE SECRET CLEARANCE


:


Only candidates who hold an active Secret Clearance will be considered at this time. Must be available to work onsite in Ottawa.


Act as a Single Point of Contact (SPoC) providing 1st and 2nd level IM/IT services to clients via telephone, Information Technology Service Management (ITSM) tool (Assyst), and/or email. The Help Desk Specialist will resolve and/or instruct clients on IM/IT issues and/or answer their IT-related queries.


Provide on-site problem determination and resolution in direct support of the following: Personal Computers (PCs), laptops, tablets, monitors, ergonomic equipment, printers, scanners, BlackBerrys, Personal Digital Assistants (PDAs), rollout activities, software/hardware installation and troubleshooting, client moves, various IT peripherals such as (PCs, monitors, printers, scanners, etc.), and Active Directory administration in accordance with the Standard Operating Procedures.