Service Desk Analyst Jobs

Help us boldly shape retail in Canada

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business – and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

A Service Desk Analyst’s primary role/responsibility are to provide both corporate and store employees with proficient first level technical support and incident resolution for hardware/software issues that cover a variety of platforms.

Service Desk Analyst’s should be focused on providing solutions to end user incidents to ensure they have a smooth experience using their technology.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

What You’ll Do

• Strong team player
• Service oriented with expert communication skills (both verbal and written) in dealing with employees and partners.
• Flexible work hours as we are 24/7 operations
• Skilled utilizing ticketing tools (Service Now, Remedy, etc.)
• Serves as the key technical reference when troubleshooting and operating technology components
• Experience using remote control technologies for managing mobile devices (example: Personal Device Terminals), Server and POS Registers ; experience using a Remote Desktop Management Tool (ie. SMS, Tivoli) for software distribution to desktops
• Self-motivated/demonstrates initiative

What You Bring

• Work experience in a Service Desk environment
• Minimum of 2 years’ experience in a retail environment
• Customer Service Skills
• Knowledge of Active Directory
• Analytic / Problem solving Skills
• Superior troubleshooting skills for Retail devices (Personal Device Terminal, Access Point Units, Registers, Receipt Printers)
• Organizational Skills
• Familiar with Citrix infrastructure components and Clients for troubleshooting
• Ability to support users in a Microsoft Office 365 environment
• Mac OS experience
• Excellent knowledge of store cash registers hardware
• Fast learner with strong ability to mentor others
• Excellent analytical and synthesis capacity
• Bilingual (French/English). - preferred
• Must have a high level of confidence in own abilities
• Able to remain positive in all circumstances
• Able to make good decision under pressure
• Microsoft suite of products, Operating System software and application software
• Experience with Microsoft exchange / Outlook configurations for troubleshooting
• Strong troubleshooting skills
• Strong hardware and networking experience
• College education in computer technologies
• 2+ Years’ experience supporting an end user computing environments
• Ability to prioritize activities
• Experience with IOS and Android

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Best Managed Companies.

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn.

Canadian Tire is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.