Senior It Analyst (It System Analyst / Api Developer)

46797 - Markham - Regular - Ongoing
Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

• NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!

• Conduct studies to assist users in defining and documenting functional requirements, data requirements and operational constraints related to potential information technology solutions for simple to medium-complex problems. Define alternative solutions, within Company architectures including options to make or buy and to replace or modify.

Analyze alternative solutions by identifying and estimating life-cycle costs and by assisting users to identify and quantify benefits. Make effective recommendations to clients to change their business processes and work methods in order to use information technology more effectively. Create pilot or prototype solutions. Prepare recommendations and business-case documentation to support the preferred alternatives. Review recommendations with other stakeholders. Conduct or participate in technical and economic studies requiring expert knowledge related to information technology services, methodologies, techniques, standards, and tools. Propose strategies for exploiting new technologies and techniques. For complex problems, assist in the above activities.

• Supply consultative services and specialized expertise in information-technology areas. Assist, and provide guidance to, users and line management, both within and outside of the unit, in the availability and use of information technology. Supply information related to the availability and use of information technology services.

Supply specialized expertise in the use of software development, including compilers, program libraries, operating systems, Data transfer and Data storage, and database management. Supply specialized expert advice concerning application, integration, and database design and the deployment and utilization of integrated information technology products and related services. Make effective recommendations on associated work methods and budgets. Assist information technology staff and open-shop users in resolving problems related to programming, program design, or production use of programs and data. Develop and maintain standards, procedures, methodologies, and tools for information-technology staff. Assure the quality of systems and databases developed within the division. Generally, perform these activities for complex products.

• Supply technical notes and guidelines on selection, acquisition, migration, usage and application of all but the most complex information technology products and related services. Provide product and product usage and application assistance and problem resolution services.
• Maintain simple to complex systems, integrations, or databases. Maintain library files for software in production use. Advise and assist users concerning the production use of systems, products, integrations, or databases. Implement and document enhancements and changes to meet new user needs. Analyze trouble reports and implement corrective actions. Resolve emergency problems under time constraints. Identify latent problems and implement changes to eliminate or bypass them. Assist in the assignment of priorities to maintenance tasks.
• Perform other duties as required.
• Assign work to staff assisting in the work and schedule their activities. Provide guidance in techniques and methods of programming, design, and documentation. Monitor the quality of work performed. Identify the training needs of staff and provide input to line supervisors for the preparation of training plans. Refer human resource matters to supervisor for resolution.
• Conduct design, development, and implementation activities for simple to medium-complex systems or databases. Construct system models or data models at the conceptual level, defining functional components, processes, data entities and relationships with other systems or databases. Review models with users and other information-technology departments. Recommend the approaches to be followed in design, development, testing and implementation, taking into account the need for interfaces with other systems or databases. Perform high-level design. Estimate processing costs, using simulators where appropriate. Review design with users and other departments. Review test procedures and test results with users in order to verify compliance with user requirements. Assist in the above activities for complex systems, programs, or databases and develop and demonstrate prototype systems or databases. Design data flows and logic flows. Determine level of auditing, controls, backup, and security procedures to be applied. Develop test plans and procedures. Design, develop, document and test systems, programs, or databases. Develop operating procedures and arrange for commissioning and implementation in a production environment. Conduct post-implementation reviews with users.
• Administer products, systems, integrations, or databases in production. Monitor the effectiveness and efficiency of use of products, systems, or databases in production. Effect, guide, or recommend corrective actions. Manage program libraries, database and file directories, storage and resource utilization. Perform password administration and monitor security violations. Apply corrections to databases, integrations, or files, which cannot be handled by normal update procedures. Execute security procedures for integrity and recoverability and monitor the integrity of the system, integration, or database. Perform archiving procedures and recovery procedures. Identify and effect the resolution of problems which must be referred to other departments e.g., operating-system problems, or database-management-system malfunctions. Generally, perform these activities for complex products, systems, integrations, or databases.
• Supply training and education for simple to complex products, systems, integrations, or databases. Prepare user instructions in the form of written documentation (manuals and on-line user aids) and demonstrate usage. Demonstrate the usage of proposed development end products by means of prototyping or simulation tools. Identify the training needs of user staff and information-technology staff. Define training courses and formulate their content. Prepare training materials. Conduct classroom sessions. Provide individualized instruction and act as a resource person for self-instruction courses.
• Within the general context of the job responsibilities, make suggestions to supervisor on how to improve effectiveness and efficiency.
• Prepare major written reports and prepare and sign correspondence dealing with technical issues. For simple to medium-complex projects, prepare correspondence on financial issues, commitment of resources, work schedules and proposals. Conduct or participate in planning and review meetings, involving technical staff and line management representing user departments and various information technology departments. Prepare and review specifications, proposals, investigative reports, business case documents, design documents, maintenance documentation, operating instructions, and user manuals.
• Conduct information technology product acquisition activities for products of low to medium impact. Perform market searches. Prepare tendering documents and evaluate vendor submissions. Prepare test plans and review test results for efficiency, effectiveness and compliance with user requirements. Make effective recommendations on the acquisition of new products or product upgrades. Prepare purchase requisitions, contracts and license agreements. Arrange for installation and commissioning of products and provision of related services. Communicate with vendors concerning problems encountered in the use of products or desired enhancements to products. For products of high impact, assist in the above activities. Prepare and maintain test data. Perform evaluation tests. Analyze and report test results and observations.

Selection Criteria

• Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including change management, incident management, problem management, and event management techniques
• Sound understanding of the means and importance of creating and embedding effective, integrated technical solutions and processes across the entire organization.
• Must have a Bachelor's degree from an accredited university.
• Requires practical knowledge of the daily technical and operational process of both the head office and field organization.
• Experience in working to demanding deadlines, high workload, and some degree of conflicting priorities to seek alignment and process improvement.

Preferences

• Detailed experience operating and developing api, integrations, databases and systems.
• Detailed understanding and experience managing IT Services and IT Operations.
• Detailed understanding of shared support structures.
• ITIL v3 Foundation Certification.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Deadline: May 22, 2023
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