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Analyst It Business Security /Analyste Affaires Securite Ti
Company | Purolator Inc. |
Address | Brampton, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage,Freight and Package Transportation,Truck Transportation |
Expires | 2023-09-25 |
Posted at | 8 months ago |
Posting Date
- Gain an understanding of the unique business and technical requirements on each service/product.
- Support multiple key projects for the business unit as assigned.
- Communicate with appropriate resources such as Product Managers, Developers, and Support team members to ensure the end users requirements are understood.
- Participate in the quality assurance testing cycle as required; including but not restricted to, preparation and execution of test strategies, test plans, test cases, and test reports in accordance with implemented STLC.
- Support the integration of tasks, products, and process across IT.
- Assist with introducing projects/solutions to support teams within IT, vendors, and business.
- Assist in troubleshooting issues and escalate issues to higher levels when required.
- Gather and analyze customer requirements for existing process/services or IT Projects to develop/recommend best-fit solutions.
- Ensure that project status, issues, and successes are communicated and documented appropriately for the project team, stakeholders, sponsors, and all levels of management.
- Support requirement review sessions, provide design review, and development support.
- Provide technical and process consultation to vendors, internal end users, and customers for IT products.
- Ensuring the end user and vendor receives the necessary assistance to conduct the implementation, solution, or support for issues
- Well-qualified candidates are comfortable with customer/client-facing roles requiring technical knowledge, can multitask extensively, and are able to learn new skills continually and quickly with little formal direction.
- Candidates should possess a combination of consulting, technical, oral, and written skills gained through a minimum of 2 years of professional experience.
- Quick to understand, learn and apply Purolator’s internal IT offerings (Okta, ServiceNow, O365).
- Experience in Service Desk or Deskside type of roles.
- Project Management fundamentals.
- Ability to grasp complex concepts related to integration of multiple systems and how they satisfy business processes.
- A+ Certification is preferred.
- Possess a sound working knowledge of: ITIL, process design, development, and enhancement.
- Degree in Computer Science is preferred.
- Experience in planning, tracking, documenting, and delivering projects.
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